#connection unstable
1 messages · Page 1 of 1 (latest)
Dear traveller,
We apologise for the inconvenience caused. Regarding your issue about game disconnecting, kindly provide us with a screenshot/record so we can check the issue for you.
Dear, Traveler
Regarding the issue of unable to connect, kindly note that the unstable network may lead to the failed connection. We suggest that you try to switch network firstly, then clear the device cache and try to log in again. If the above methods didn't work, please reinstall the game.
If you need to reinstall the game, please make sure that your account has been linked.
Thank you for your cooperation! If you have any problem, please don't hesitate to contact us. We will try my best to help you solve it.
i don't have any connection issue, use speedtest to check your connection, maybe it can be about your connection?
where are you from? maybe you are so far from servers?
because i've never seen this reconnect symbol
Dear traveller,
Kindly provide your role ID and region
i don't have any problem, wrong answer 
@rich steppe i think Lydia ask to you