I CANT LOGIN IN MY GAME, it shows timeout continously (error 66007). but my wifi can access to youtube or other video network. I don't know the reason. I have reinstalled the game and update to latest version but it didn't work. Im at Singapore.
#Login game error
river schooner
queen arch
I CANT LOGIN IN MY GAME, it shows timeout continously (error 66007). but my wifi...
Dear traveller,
We apologise for any inconvience caused. Regarding your issue about unable to login, kindly provide us wit the baelow:
- Screenshot of the issue.
- Your region/country
Once we receive the above details, we will transfer your request to the relevant team. Thank you for your support.
river schooner
Hi Lydia, i think i can login my game but the connection of your server is not stable, so it always take me out of game and relogin again. My region is Singapore. I don't have screenshot since we I play it will reconnect and then I will be the start page
river schooner
queen arch
Hi Lydia, i think i can login my game but the connection of your server is not s...
Dear, Traveler
Regarding the issue of unable to connect, kindly note that the unstable network may lead to the failed login. We suggest that you try to switch network firstly, then clear the device cache and try to log in again. If the above methods didn't work, please reinstall the game.
If you need to reinstall the game, please make sure that your account has been linked.
Thank you for your cooperation! If you have any problem, please don't hesitate to contact us. We will try my best to help you solve it.
river schooner
excuse me I have mentioned I already reinstall the game but it didn't work...
bronze mulch
Dragon these nutz
queen arch
Hello @river schooner, Thanks for your patience. We apologize for the inconvenience caused to you. Please try to switch your network.
please check if the following step can solve the problem:
Try to switch networks (WIFI / 4G / 5G).
If you still can't solve the problem even after trying the above three methods
Please contact us again with the following information:
[Character ID]:
[Rolename]:
If you are installing the PC version of the game, please provide the following information.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g. Windows(C)/User/Admin/download)
All files under the path above need to be packaged and sent to us.
After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!