50 Heliolite Dice

[silver thicket]

I rolled 50 Heliolite Dices and i got zero Legendary Heroes, 2 new epic Heroes and 6 hopies of epic heroes (4 of the new epics i got on the previous roll) i dont know if thats a bug or how does the game works if its how the game works you should change the information you give to the people for the dice system (it feels like a scum )

[echo kite]

Hello, Traveler.
I'm pleased to be of service to you!
Regarding your issue about Hero Drawing.
Since the drawing is random, the higher the value of the hero, the lower the probability of getting it.
However, we have a guarantee mechanism, if you don't get a Legendary Hero in 35 consecutive draws, the 35th hero will be a Legendary Hero.
However, please note that if you draw from different pools, they draw guarantee count will not be shared.
You need to draw from the same pool for the draw guarantee count be accumulated.
I hope this helps.
Actual experience is subject to the game; the information provided here is for reference only. If you need any further assistance or help, please don't hesitate to contact us. Thank you.

[viscid meadow]

However, please note that if you draw from different pools, they draw guarantee count will not be shared.
This restriction obviously saves money for you short term in some ways, but please please pass on to your marketing people deciding such things that the restriction causes so much confusion, frustration and sense of being treated unfairly that everyone I know is sure that it is actually losing you money long term, by discouraging players from further purchases

[echo kite]

Dear Traveller,

We sincerely apologize for the inconvenience and the misunderstanding.

We will pass your feedback to the related team.

Please let us know if you need furthter assistance.

I hope you have a lovely day.