While I was playing, I got kicked out and then when I try log in I got Banned message. I have no idea what I did wrong and there is nothing in the support site that indicates any violation or to find out what I did.
#Random ban while playing...
hollow veldt
rancid delta
Hello Traveler,
Glad to be at your service today!
We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out
Could you please provide us your Role ID and character name to investigate your account?
Waiting for your reply!
hollow veldt
Im not sure how to get the Role ID when I can't log in, but my character name is Sairr
rancid delta
Dear Traveller,
Regarding the issue that your having, the game account nicknamed Sairr has no penalty record. so In order to locate your account faster
could you please log in to the game and then at the log in page you would see 5 icons on the right, please click on the last one to contact our corresponding team.
please let us know if you need any further help or assistance.
Waiting for your reply!
Have a good day!
hollow veldt
On the login screen, I only have 4 buttons '
rancid delta
Dear Traveller,
I see
could you please click on the last one to contact our corresponding team.
please let us know if you need any further help or assistance.
hollow veldt
The automated customer service just redirects me to Penalty Appeal page which shows nothing. There is no way to actually submit a support request.