Abnormal network connection

[languid finch]

Cannot log in using Wifi, white screen and then Error code -10. Works fine on mobile data but I mainly run PC client so does not really help. Rebooted wifi router, no luck.

[flat sandal]

Hello @languid finch , I am glad to serve you. Please wait for a while. I'm going to check the your question.

[rain solar]

I have the same 😦

[flat sandal]

@rain solar @languid finch
I'm pleased to be of service to you.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem:

1. Clear the game cache and try to log in again.
2. If you still can't log in after using the above method, remove the game and reinstall it.

If you still can't solve the problem even after trying the above three methods
Please contact us again with the following information:
[Server]:
[Character ID]:
[Rolename]:
[Device Model]:
[Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
Operation process video]:

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

[rain solar]

ok thanks, I already tried clearing the cache. It didn’t help, it works fine via VPN. But from the home network (either wifi or cable) it does not work. I'll reinstall the game now...

[languid finch]

I have rebooted router few more times and was able to log in, but it seems the client drops me to login page randomly so probably my internet?
Reinstalling/repairing did not help

Server - Chaos Clepsydra VI
Character ID - 1471276513656007680
Not sure what is Rolename
Device model is also not relevant as it is mostly PC, phone has it as well but its definately because of same wifi
Network Operator - Lanet Network
https://www.speedcheck.org/

[flat sandal]

Thank you for your corporation, Can you please provide us with your region?

[rain solar]

Оо ланет...у меня тоже ланет, походу бан подсети 😦 или еще что то

[flat sandal]

If you have installed the PC version of the game, please provide the following information.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g. Windows(C)/User/Admin/download)
All files under the path above need to be packaged and sent to us.

[languid finch]

Ukraine, Kyiv

[rain solar]

I have the same provider Lanet, Ukraine Kyiv