An unusual error, please check faster

[upper yoke]

Dear traveller, thank you for taking the time to get in touch with us and for sharing your concerns. we apologize for any inconvenience caused.
Regarding the login issue, and according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following steps that ,might solve the issue:

1. Please switch to a stable network and restart the game.
2. Stop running of other applications while playing the game.
   If the issue still exists, please provide us with the following details:

1. Account ID/Role Name/Server (If available
2. Model of the device
3. Country/Region
   Please don't worry, after receiving the information provided by you, we will immediately report it to the relevant team, thank you.

[upper yoke]

Dear traveller, thank you for taking the time to get in touch with us and for sharing your concerns. we apologize for any inconvenience caused.
Regarding the login issue, and according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following steps that ,might solve the issue:

1. Please switch to a stable network and restart the game.
2. Stop running of other applications while playing the game.
   If the issue still exists, please provide us with the following details:

1. Account ID/Role Name/Server (If available)
2. Model of the device
3. Country/Region
   Please don't worry, after receiving the information provided by you, we will immediately report it to the relevant team, thank you.

[worthy crater]

Even for the first time, I could not enter the game to create my character and account..maybe this problem means that this game does not support my phone?
My device model is Poco F5
My country is Germany

@upper yoke

[upper yoke]

Dear traveller, thank you for your reply, Regarding the issue you've reported, it could be due to one of the following reasons. To address this problem, please follow these steps:
Guest Account Limit Reached: If you've reached the maximum limit for creating guest accounts, please skip the prompt and use a third-party account to log in directly, click on the "Account" button in the upper right corner of the game interface. Then, select the option to log in using an existing third-party account such as Google, Facebook, or another supported account.

[worthy crater]

I encounter this error again

@upper yoke

[upper yoke]

Hello Traveller,
We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out.
We are checking your request and will be back with you as soon as possible.

[eager gate]

Hi could you please provide us with the following information? 1.Your Network status while registration: Wifi/4g
2.Network operator that you are using?
3. Do you use a VPN?
4. Region (if privacy is not appropriate, you do not need to provide a specific city)

[worthy crater]

4g_4.5g
irancell
I am currently in Iran, that's why I get this error even without using vpn.
But I still receive this error using VPN,
although you have many players who receive this error in Iran.

[upper yoke]

Hello Traveler,
Regarding the login issue you're facing, we regret to inform you that the below regions are currently not supported: Mainland China, Iraq, Iran, India, Cuba, Bangladesh, Nepal, Pakistan, Slovakia, Sri Lanka, Belgium, Myanmar, Sudan, Vietnam, Maldives.
Please rest assured that our game is constantly evolving and improving, and we strive to release it in more countries and regions. We recommend following our Facebook page at https://www.facebook.com/DragonheirGame to stay updated with the latest game information.

[worthy crater]

Why iran? Why?
If I didn't say that I am in Iran, you would solve my problem, but now by saying the name of this country, you don't think of solving the problem anymore. You hate the government of Iran, what does it have to do with its players and youth?

[upper yoke]

We are extremely sorry for any inconvenience caused by this I assure you we only want the best for our players, due to varying regulations and policy requirements in different regions, current game open beta test has not been made available in some areas. Since your region is not within the scope of our release.
Please don't be too concerned; our game is continuously evolving and improving. We will strive to expand our game to more countries and regions in the future, and we hope to have the opportunity to serve you then. Wishing you pleasant days ahead! If you have any other questions or need assistance, please feel free to contact us.

[worthy crater]

Ok, I see that you are not solving a problem, so I am using a VPN solution. Because I like this game very much and I want to try it, and because of that I waited a long time for the global version to be released.

[polar ferry]

@worthy crater داش من بازیو دو هفته نصب کردم هنوز که هنوزه حل نکردن مشکلشو برای ایران کاری نمیکنن

[worthy crater]

بیا ارنا کون لقشون

[worthy crater]

اره هرچیم گفتم میگه فقط اضافه میکنیم کون لقشون میریم یه گیم دیگ

[polar ferry]

@worthy crater آرنا شدو ؟