Issue using the intervener's hand for snow-white fortune

[slender otter]

I believe my player ID is this 1784839784209701888

When I try to use intervener's hand to move the cage to get the last goose it doesn't work.

[rotund sparrow]

Hello Traveller, Good day
Glad to be at your service today!
We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out.
We are checking your request and will be back with you as soon as possible.