half zinc
Hello i just want to report my 3 account got banned
I just want to change to other account
I dnt use 3rd party or cheat
I forgot my uid
Google link
plush horizon
Dear player,
we have got to know about your problem.
Please provide us with the information of the banned account so that we can make further inquiries for you.
【role name】：
【Role Id】：
【related screenshots】
half zinc
Dear player,
we have got to know about your problem.
Please provide us with ...
Sorry i forgot about my role name & id
I just can provide my account got banned
i can show video if u want
plush horizon
No worries, we will check with the related team nd we will get back to you as soon as possible.
plush horizon
Sorry i forgot about my role name & id
I just can provide my account got banned
...
Dear Traveller, thank you your patience, according the information you provided us with, unfortunately, we cannot locate your game account from our end. please click on setting icon, then click on customer service button, and finally make an appeal for your account from your end.
Please don't worry, after receiving the information we will do our best to verify.
half zinc
Cant sign in
Im already turn on javascript
Oh i can open on chrome with incognite tab
im already send complaint too
plush horizon
Glad we could help. If you have any questions don't hesitate to contact us again. Have a great day.
half zinc
When i can get back my account?
plush horizon
When i can get back my account?
Dear traveller,
Since you have contacted our customer service team, so they are going to follow up with you and let you know once they have the result.
Have a good day!
half zinc
Dear traveller,
Since you have contacted our customer service team, so they are ...
Thanks!!!
lofty radish
@plush horizon hi my account is banned when trying to change the binding account from google to apple id
i have reported to customer support, but i am worried that my daily exp will be delayed.
plush horizon
Dear Traveler,
Please let us know the below information so we're able to assist you more:
1- Role ID
2- Character Name
3- Server
Awaiting your reply
lofty radish
can you please tell me specially what rule did i violet, and what i can do to reduce the ban duration?
i pm you the detail information @plush horizon
plush horizon
i pm you the detail information <@895868711137857546>
Hello! I've successfully submitted your appeal. The verification process usually takes up to two business days, and you'll receive the appeal outcome through an in-game email. If your account has been suspended, you can check the result in the appeals section of the Customer Support Center.
Please be patient while we process your appeal, and thank you for your understanding. If you have any more questions or concerns, feel free to reach out.
Best regards,
lofty radish
Hello! I've successfully submitted your appeal. The verification process usually...
thank you. i did appeal, and the respond i receive is that "violated rules in past games". what does that mean? what rule is it? what does it mean by past games? previous games made by your stuido? I only played the game for 1 day.
plush horizon
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
lofty radish
Hi, thank you for your help. I got a response from the automatic system, and the ban continous. Is it possible that the game mistakenly ban me due to IP switching? I am playing it in China, and I used VPN to make in-game purchase via Steam - Japan, and another VPN to change account binding from Google to Apple. Could these IP switches confuse the system?