User BigGarratt
Game fails to launch
Have managed to launch game twice.
Keeps going to black screen when clicked to open app.
Samsung S22 Ultra
UK
Plenty of space, managed to download all add ons last time.
Have tried re install, cache clearing, data clearing.
Fast network, wifi and cellular.
#Game not starting
near mason
deep shore
Hello, Traveller.
I'm pleased to be of service to you !
Regarding your feedback on [game blackscreen]:
In order to better confirm your problem, please provide the following information:
[Network Operator]: (Example: Chunghwa Telecom / Far EasTone, etc...) )
For Android version, please provide the following information: [Game log]: (e.g.: Windows(C)/User/Admin/download)
[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
All files under the path above need to be packaged and sent to us.
After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.
near mason
Have got that data, have rar'd it. Where do I send it for you to check?
Thankyou
Network operator is O2, home network is Sky
deep shore
You can send it to our customer service on
https://cs.vasnssdk.com/page/?aid=6584&sdk_language=en-US&from_source=email"
deep shore
keep choosing that the issue is not solved and that you want to speak to an agent
near mason
Doesn't let me but have been able to send this info, will wait for a reply