Infinite loading screen on PC

[ripe lagoon]

• Used ID: 1469165451618548736

After leaving/entering dungeon/battle there is big chance fo infinite loading screen. (Repro: 4/10)

For short time areena or map is shown and then loading start and go infinite.

[fervent shore]

Hello Traveler, The infinite loading issue you mentioned may be caused by an unstable network or lack of memory on your device.
Please change your network or device, or stop other applications while playing the game to see if the problem improves.
Alternatively, you can improve the issue by adjusting the screen settings in the [Settings] in the game.

[ripe lagoon]

Hey. Thx for quick answer. Lack of memory is not a problem i think and net is stable too. No problem in any other games.
Maybe Yo ucan tell me what settings should i change? Lower qualisty or change resolutio? I'm playing in window mode. Is this may be a problem?

[fervent shore]

Dear traveller,
Kindly find the below requirements for the PC
Win64
CPU: Intel Core i3-7th generation or equivalent or above
GPU: NVIDIA GeForce 8600 GT/ATI Radeon HD2600XT or equivalent GPU or above
Memory: 8GB
DirectX: Version 11
Storage: 18GB
OS Version: 64bits-Windows10
DirectX: 11.0

[ripe lagoon]

Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Processor: Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz (16 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32680MB RAM
DirectX Version: DirectX 12

Still i think it's not hardware problem.

[fervent shore]

Dear Traveller,

Thank you for providing us with the info, we will check with the relevant team and we will get back to you.

[fervent shore]

Dear Traveller,

Please provide a video of the problem so that our game team can locate your problem faster.

[ripe lagoon]

Here you go. It always looks like this. Whole map seems loaded, than the loading screen appears and go fo infinite.

[fervent shore]

Thank you for your support! The video has been submitted to the related team. We will get back to you as soon as possible.

[fervent shore]

Dear Traveller, thank you for your patience, in order to verify from our end, it would be highly appreciate if you all the logs after encountering this issue.
Thank you for your support and understanding.

[ripe lagoon]

No problem. But please tell me from where i can gather logs. Where are they on my PC?

[ripe lagoon]

@fervent shore Ok i found it.

After quiting game during the infinite loading i have these three logs. Hope they will halp. 🙂

And one normal log from playing.

Cheers

[fervent shore]

Thank you for sending the required details, we really appreciate your support, kindly note that we will check with the relevant team, and get back to you as soon as possible.
Thank you for your support and understanding.

[ripe lagoon]

@fervent shore Hello. Is there maybe any update on the issue?

[fervent shore]

Hello @ripe lagoon, Thank you for your patience.
We apologize for the inconvenience caused. Out team is working hard to fix it. When it is fixed we will inform players on time. 🙏

[ripe lagoon]

@fervent shore Hey. Don't know if this help. But during my tests i saw that this error never occur when exiting Goblin Liar III. I don't know if itstarts streaming or loading different parts of map (maybe smaller?), but hopefully it may help Your dev team investigate the issue. Cheers. 🙂