#Abnormal login environnement
1 messages · Page 1 of 1 (latest)
Hello Traveler,
I'm pleased to be of service to you! Thank you for your patience while waiting.
Regarding not being able to login, according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following two ways to solve the problem:
1、Please switch to a stable network and restart the game.
2、If solution 1 doesn't work, please reinstall the game.
★ If you need to reinstall the game, please make sure that your account has been linked.
If you still can't solve your problem after trying the above two methods, please contact us again and provide the following information for further confirmation:
2、Model of the device
3、Country/Region
4, screenshots of the problem details
Please don't worry , after receiving the information provided by you, we will immediately report it to the R&D team, thank you.
You found any fix ?