Take on Zmaragdis - game crashing

[crude bridge]

Hi, everytime i try to finish this Green Dragon the game start freezing And crashes. Tried like 10+ times last 2 days.
I restarted device, cleaned everything i could on mobile, set graphics on lowest.. still Crash while Fighting this last boss.

Please help

[inland spoke]

Dear Traveller, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the crash issue, and according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following steps that ,might solve the issue:

1. Please switch to a stable network and restart the game.
2. Stop running of other applications while playing the game.
3. Change the network connection.
4. Reconnect after the game is over.
   If the above solutions don't work, please reinstall the game.
   ★ If you need to reinstall the game, please make sure that your account has been linked.
   If the issue still exists, please provide us with the following details:

1. Account ID/Role Name/Server
2. Model of the device
3. Country/Region
4. Operation process video
   If you are installing the PC version of the game, please provide the following information.
   [Game Log]:
   (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
   [Game installation full path]:
   (e.g.: Windows(C)/User/Admin/download)

For Android version, please provide the following information: [Game log]: (e.g.: Windows(C)/User/Admin/download)
[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
Please don't worry , after receiving the information provided by you, we will immediately report it to the relevant team, thank you.

[crude bridge]

Hi, so I wanted to try login on my PC. (Bacause problem i have is on Mobile Phone - Android).

After installing and verifyig, i loged to FB account (tho i thougt i linked fb on my gameplay). No character linked...

Okay, so I logged to Google account - still no character linked

then i get to Mobile phone and found, i have non of above linked to my account and still on Guest88287.

When i tried link my progress to fb or google account i can not. Because i already linked google and fb to my Computer

on mobile phone, I am Guest 88287, with character Dextrila, lvl 23

log here

one of crashes

[inland spoke]

Dear traveller,
Please try to login to the game with the same device that you used first (your Android device), when log into the game link your account to a third party account (Google, Facebook or both of them) and you will be able to get your charcter back. If you are still facing the same issue, kindly contact us again. Thank you.

[crude bridge]

the issue is, i can not link my account to Google or FB

Because i already logged both on my computer

[crude bridge]

shall i contact support, to unlink everything from my FB and google account?

[inland spoke]

Dear traveller,
We have sent your concern to our dev team to switch accounts for you and linked the main account to Facebook on both mobile and PC. Can you please check your direct message and tell us is this your FB account or not?

[inland spoke]

Dear Dextrila,
We would like to inform you that, we located your accounts on your mobile and successfully changed the bindings. Now you can log in to your main account through your Facebook on both your mobile and PC. If you still face any issues, don't hesitate contact us. Thank you

[inland spoke]

Dear traveller, can you please verify if the issue resolved or not?

[crude bridge]

YESS!! ❤️ 💚 ❤️ my account is sucesfully linked to my FB profile

i will now try that "dragon killing" quest