Survey reward not sent

[vale isle]

Survey rewards were to be sent after it ends - which happened 10 days ago. Where is my reward then?

[ruby shore]

The same here with me

[honest quail]

Dear Traveller, Thank you for contacting us, we really sorry for any inconveniences our game caused to you. please provide us with the following details:

• Role ID
• Character Name
• Server
• Related Screenshot
  After receiving the information we will report it to the relevant team. Thank you for your support and understanding.

[honest quail]

Dear Traveller, Thank you for taking the time to get in touch with us, we apologize for any inconveniences our game caused to you. please provide us with the following details:

• Role ID
• Character Name
• Server
• Related Screenshot
  After receiving the information we will report it to the relevant team. Thank you for your support and understanding.

[vale isle]

13516707757243392, DRagor, Chaos Clepsydra I. Survey rewards were to be sent to e-mail though, not in-game mail.

[honest quail]

We thank you for your response and sending the information, we would like to let you know that we have reported the issue to the relevant team and get back to you as soon as possible.

[honest quail]

Dear player, Good day,
Glad to be at your service today,
Thank you for your patience.
Could you please provide the event screenshot or event link to us for a further check?
Waiting for your reply!

[vale isle]

It was this one #💌┆community-announcements message

[honest quail]

Dear player,
Thanks for your reply, We are checking your case right now an will be back with you as soon as possible.

[honest quail]

Dear traveller, thank you for your patience while waiting.
After investigating your case we will be sending the rewards to you as soon as possible, so please wait patiently while we confirm with you.
Thanks for your understanding!

[vale isle]

And another 3 days pass and nothing happens.

[honest quail]

Dear Traveller, we apologize for any inconvenience caused. please be patient, and the reward is expected to be issued next week.
Thank you for your patience. 🫶