#Super laggy ultimates cinematics

1 messages · Page 1 of 1 (latest)

small mesa
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It's in the title

ionic night
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Dear Traveler,
I got your message and forwarded it to my team for checking. I will get back to you as soon as possible.
Thank you for your patience and support.

small mesa
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It's so laggy it's like it was recorded in 30 FPS

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While my game must be 60 or 144

ionic night
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Dear Traveler,
Please try the methods below to check if they can solve this problem:

  1. Clear your device cache.
  2. Stop running of other applications while playing the game.
  3. Change the network connection.
  4. Reconnect after the game is over.
  5. Set the game quality to the lowest.
    If you still can't solve your problem after trying the above methods, please contact us again and provide the following information for further confirmation:
    1、Account ID/Role Name/Server
    2、Model of the device
    3、Country/Region
    4、Screenshots of the problem details
    Please don't worry, after receiving the information provided by you, we will immediately report it to the related team.

If you need any further assistance or help, please don't hesitate to contact us. Thank you.

small mesa
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This advices are for trash PC comps, that's not my situation

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My computer runs the game in full maxed out graphics at max FPS without any problems

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It's just that Characters ultimate cinematics look like you made the videos back at the studio but set the frame rate of those at 30 fps, and the contrast between that and a fluid game on PC makes it look like it's super hard lagging

ionic night
ionic night
ionic night
# small mesa This advices are for trash PC comps, that's not my situation

Also here are the requirements of the devices to operate our game properly,
the recommended requirements for the device areas follows. If the recommended
Settings are not met, the resolution, graphics quality, and FPS ccannot be set as higher.
Android:
Processor: Qualcomm Snapdragon 865 and above
Operating system: Android 12
Storage space: 10GB RAM and more
IOS:
Processor: iOS 11.0 and above
Operating system: Apple A14 chip and above (corresponding toiPhone 12 series)
Storage space: 10GB RAM and above
Win64 system:
Operating System: 64bits-windows10
Processor: Intel Core i5-10 or equivalent processor and above
Memory: 8G - RAM
Graphics card: RTX -2050 or equivalent or above
Storage space: 20G
MacOS System:
Operating System: Mac OS 13.4
Processor/Graphics: Apple M2
Memory: 8G - RAM
Storage Space: 20G
Please let us know if you need any further assistance or help.
Have a good day!

small mesa
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I think that you didn't read my message, my device as waaaaaay better performances than stated in your above message, it is just that I think you prerecorded the ultimate abilities cinematic so when they are played on our computer they are at the frame rate you produced them (probably 24) while our games run at 60 FPS minimum

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So the difference between our graphics during game and the videos that are used for ultimate abilities cinematics is horrible and makes them look laggy

ionic night
small mesa
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1736566798224820224

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Snite

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Server-English23

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You will see it on the record, and in real time it's even worse

ionic night
small mesa
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Thanks, see ya

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But in my opinion they won't be able to do anything about it because it looks like you made insa cinematics with special effects pre-rendered, thus you put them in video format not real time render, but you put low FPS on those videos

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insane*

ionic night
ionic night
# small mesa But in my opinion they won't be able to do anything about it because it looks li...

Dear Traveller, Thank you for taking the time to get in touch with us and for your support and feedback, we have reported your feedback to the relevant department. Please believe we will do our best to provide you with a better game experience. The improvenment of the game is inseparable from your help! I think that our game will definitely improve with your joint efforts with us. Thank you for your support and understanding.

noble breach
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is it solved ? Mine just become super laggy after it freeze and dc
have done setting low graphic , switching fps , changed connection , reconnecting but still super laggy on everything
its working fine till now , playing on pc version
tested on other games and work fine

ionic night
# noble breach is it solved ? Mine just become super laggy after it freeze and dc have done set...

Hello, Traveller.
I'm pleased to be of service to you.
Regarding your issue about the game is laggy.
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem:

  1. Clear the game cache and try to log in again.
  2. If the issue still exists after using the above methods, remove the game and reinstall it.
    ★ If you need to reinstall the game, please make sure that your account has been linked.
    If you still can't solve the problem even after trying the above methods
    Please contact us again with the following information:
    [Server]:
    [Character ID]:
    [Rolename]:
    [Device Model]:
    [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
    Operation process video]:
    [Game Log]:
    (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
    [Game installation full path]:
    (e.g. Windows(C)/User/Admin/download)
    All files under the path above need to be packaged and sent to us.

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

noble breach
ionic night
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Dear Traveller,
We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out.
We are checking your request and will be back with you as soon as possible.

ionic night
# noble breach still laggy Server : Fountain implanar IV Character ID : 1528838165975232512 Ro...

Dear Traveller, thank you for your patience, in order to continue the verification process from our end. kindly provide us with your device information:

  • CPU model
  • memory size
  • graphics card model
    please provide the log of this location
    C:\Users\Admin\AppData\LocalLow\sgra\Dragonheir Silent Gods
    The above path the player, please change "Admin" word to the username on your PC
    Thank you for your support and understanding.
noble breach