Alliance Golden Wing rewards bug

[tidal ermine]

Last tier of rewards contains 5 "pure crystals", that I guess should convert to epic crystals when gained. Well, they don't. Right now I have 5 useless "things" in my equipment that can't be interacted or converted.

[errant glade]

Dear Traveller, we're so glad to serve you, and we really apologize for any inconvenience caused. kindly note that we have sent this concern to the relevant team and we will get back to you as soon as possible.

[tidal ermine]

Lower level crystals also don't convert, same bug I guess

[errant glade]

Thank you for your reply, we sent it to the relevant team and we will get back to you as soon as possible. Please be patient. Thank you for your understanding.

[errant glade]

Dear Traveler,
Regareding your query about pure crystals, this Pure Fluorite is used to transcend heroes of all types (Fire, Poison, Flame, Lightning, Radiance, Frost, and Umbral attributes).
Thank you for your patience and support.

[tidal ermine]

And how is that supposed to work? I have 2 Ice crystals and 5 Pure crystals. Shouldn't then this screen show 7 instead of 2? Or what I'm missing?

[errant glade]

Can you please share a screenshot of the crystals you have?

[tidal ermine]

Epic

Rare

Common

[errant glade]

Dear traveller,
These are a totally different crystals. You have 2 ice crystals and 7 pure crystals. Ice crystal is the element you use to upgrade your heros.

[tidal ermine]

Ok, then what does those pure crystals do? I don't see any use for them (yet)? Or how do you use them?

[errant glade]

Please let me check with our team and get back to you ASAP. Thank you for your understanding.

[errant glade]

Dear Traveller, Thank you for your patience, I'm really sorry about the inconveniences our game caused to you. Unfortunately, this item is an early-game item and is no longer available.
If you have any inquiry or concern please don't hesitate to contact us. Thank you for your understanding.

[tidal ermine]

So, for our hard work in Alliance tournament we are rewarded with items that are no longer available. And unusable too I suppose. Just sweet.

[errant glade]

We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out., As our player's experience is one of our priority we would like to let you know that we're checking with our team and we will get back to you as soon as possible.

[errant glade]

Dear traveller, Good day,
Glad to be at your service today,
Regarding your feelings towards our game, We really apologise for the inconvenience that has been caused by our game, please know that we pay a great attention to our players and their feelings also, in addition to that we are working hard to provide all the players the best gaming experience,
Just to let you know we have forwarded your concern to our development team so they can look into it and consider it later on.
At the mean time, aside from that issue please let us know if you need any further assistance or help,
Wish you all the best in you journey

[tidal ermine]

Very long answer that can be shortened to "bugger off, we don't care".

[errant glade]

Dear traveller,
We apologize for any inconvenience caused by our game,
please let us know if you need any further help or assistance.
Waiting for your reply!

[tidal ermine]

Yes, I still need an assistance, because I did not get an answer to my question what I'm supposed to do with those crystals. The whole answer was "item is an early-game item and is no longer available". If it is no longer available then why it is in my inventory? If it is not available then why it was given as Alliance tournament reward?

[errant glade]

Hello Traveller,
Glad to be at your service today!
We are sorry that you faced such a disappointing experience, but do not worry everything will be sorted out.
We are checking your request and will be back with you as soon as possible.

[tidal ermine]

So today I collected another tournament rewards. This time they were properly converted to upgrade Crystals. Which means it was a bug. So please kindly go to my account and covert those 5 Crystals I got previous time to proper upgrade crystals. Game name: DRagor Id:13516707757243392

[errant glade]

Dear Traveller, thank you for your patience. we really apologize for any inconvenience caused. we would like to let you know that we have reported the issue to the relevant team for investigation and we will get back to you as soon as possible. Thank you for your support and understanding.