#account lost for no reason?

1 messages · Page 1 of 1 (latest)

north burrow
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Account lost for no reason and penalty
Google iD :
hanachan06077@gmail.com

Game id :
forgot (sorry about that)

Server:
in chinese 納瑟瑞亞 01

Screenshot_20231003-121855_Dragonheir.jpg
neat pelican
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Dear traveler, we are sorry to hear the news about the account loss you inquired about. If you don't remember your character ID, please tell us your character nickname so we can check it for you. Thank you very much for your understanding and support.

north burrow
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Sorry , i type my name randomly so i forget my charater name and just focus on the game play frog

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I think it is 勇猛果斷的黑利

north burrow
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Nah it is not that name

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Could you find the ac by searching the google account?

neat pelican
north burrow
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Yes

neat pelican
north burrow
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@neat pelican thanks you sent to your message box already

neat pelican
north burrow
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Just been told by the cs but I dont get it, whats the problem of playing the game on different device nowadays, this reason is not enough for me that the CS wont help me restore my account !

Thanks you for helping me 🙏

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The cs said the team cant not define my account belonging.....

neat pelican
# north burrow Just been told by the cs but I dont get it, whats the problem of playing the gam...

Dear traveller,
You have refunded 4 orders, including 3 orders with double first deposit benefits. According to our refund order processing strategy, the same amount of dragon crastal will be deducted after the refund. In the case of insufficient dragon crystals on your account, its value will be negative, which may affect other item purchases.
Specifically, for each dishonest refund, players will receive a specific deduction email notification. Please check and confirm again. Thank you for your understanding and support.
Wyrmarrow Mining Warrant（9.99USD）
dragon crastalx2,100（double=4200 29.99USD）
dragon crastalx3,500（double=7000 49.99USD）
dragon crastalx7,000 （double=14000 99.99USD）

north burrow
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that's ok for me if the account is back

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But is there any explanation for player to know why my account disappear suddenly? Is it a bug? And after my account disappeared is there a reason for me to refund? And is it been considered a dishonest refund?

neat pelican
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Dear teraveller,
We apologise for any inconvenience,
Regarding your question about the disappearance of your account,
your account didn't disappear. The game id is 1594984812731931648. All four orders are refunded on 2023/10/03.
Please let us know if you need any further assistance or help.
Have a nice day!

compact plover
neat pelican
north burrow
north burrow
compact plover
north burrow
neat pelican
north burrow
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The issue is still existing, i try all my other google ac to check if i login a wrong account but there is nothing, the cs told me to show them latest 3 advice which i used to login and also create a new character in new server show to them, i created and they reply me maybe i login in wrong google ac with similar name, or my account may have been stolen by others that i may need to change the google account password.

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I dont know what i can do,
I am tired , maybe i will just create a new account to play.

neat pelican
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Dear Traveller,

We sincerely apologize for the inconvenience.

We will check with the related team and get back to you as soon as possible.

neat pelican
# north burrow

Dear traveller, thank you for your patience, we really appreciate that. we checked from our end and the account we detected has risky behaviour. please provide us if you shared the account with other players?
waiting for your reply. Thank you for your support and understanding.

north burrow
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Thanks you,
No， i didnt share it with other， i just played it by myself.