Stuck in texture for a whole day!!

[dull furnace]

Help

[unkempt dawn]

Dear traveller, we're so glad to serve you. could you please clarify more about the issue and provide us with a related video so we can provide you with the best assistance.

[dull furnace]

deleted the game, the account itself got stuck

[wicked harness]

have you tried teleporting to another place? click in the map then teleport to any other point

[unkempt dawn]

Dear traveller, thank you for sending the video, we really appreciate your support. please try the below steps that might solve the issue:

• Please can you try to click on any teleportation circle and click on fast travel.
• Try to switch networks (WIFI / 4G / 5G).
• Clear the game cache and try to log in again
  if the issue still exists, could you please let us know and we will report it immediately to the relevant team. Thank you for your support and understanding.

[dull furnace]

This is a newly created account

It didn't help

[dull furnace]

it didn't help

🥺

[unkempt dawn]

thank you your support, I really appreciate it. please don't worry, we have sent the issue to the relevant team, and we will get back to you as soon as possible.

[dull furnace]

Thank you, I've been writing all day in support of the game, the acc itself is not coming out

[unkempt dawn]

Dear traveller, thank you for your patience, we would like to let you know that the issue has been resolved, please login and check the game. For further assistance please contact and we will be happy to assist you at anytime.

[dull furnace]

😅

I think nothing will help

[unkempt dawn]

Dear Traveller, we really apologize for inconveniences our game caused to you. I totally understand your point! we reported the issue to the dev team, please be patient and wait for the fixing and we will get back to you as soon as possible. Thanks for your understanding and support.