#Bugs Login

1 messages · Page 1 of 1 (latest)

boreal wolf
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Hello, I am here to report a login bug in the game, After I opened the game here on my computer, the initial screen of the game appeared with the data traveling, but without the server to log in, a static image of the game, I restarted my computer and continued with the problem, I went to epic games to try to solve it through the platform and gave an error when updating, an error that not even epic games knows, I would like to know if there is any way to recover my account? because it is not an error of my pc or epic because I can open other games through the platform.
Below are the screenshots.

xc.png
thin jay
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Thanks for the feedback, your message is important! It will be forwarded to the developers.

wind jacinth
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Dear traveller, we apologise for the inconvenience caused we totally understand your concern. we would to let you know that the requirements for Win64 system:

  • Operating System: 64bits-windows10
  • Processor: Intel Core i5-10 or equivalent processor and above
  • Memory: 8G - RAM
  • Graphics card: RTX -2050 or equivalent or above
  • Disk space: 20G
    I hope the above description can help you
    Thank you for your continuous support
boreal wolf
wind jacinth
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Dear Traveler,
We received your message and forwarded it to the relevant team for investigating. We will get back to you as soon as possible.
Thank you for your patience and support.

wind jacinth
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Dear Traveler,
Regarding the Login issue you mentioned, we recommend that you clear your cache, switch networks, reinstall the game and try again. If the problem is still not resolved, please contact us again and provide the corresponding error screenshot.
Thank you for your understanding and support.