Missing survey rewards

[covert bough]

ID - 1477468968234741760 / Server: Chaos Clepsydra VII

[quasi meadow]

Similar issue but with the gift card. None of the giveaway winners got anything they’ve won so far from what I’ve seen.

[quasi portal]

Hello traveller, we apologise for the inconvenient caused. Regarding your survey reward issue, kindly provide us with your email that linked to the account and we will share your concern with our team.

[quasi portal]

Dear traveller, we apologise for the inconvenient caused. Regarding your gift card reward issue, kindly provide us with the below:

• Your role ID
• Email that is linked to the game.
• Screenshot of the gift card you mentioned
  and we will share your concern with our team.

[covert bough]

Thanks! I'll DM it if that's ok as am not posting it on a public space

[quasi meadow]

^

[covert bough]

It's been 3 days, an update would be appreciated

[quasi portal]

Dear Leumas,
We apologize for the delay, we received your message and forwarded it to the relevant team for investigating. We will get back to you as soon as possible.
Thank you for your patience and understanding.

[covert bough]

not a problem, appreciate the update

[quasi portal]

Dear Leumas,
Regarding your issue with missing survey rewards, please describe the problem in detail and provide us with a screenshot or a screen recording of the issue if you can.
Thank you for your patience and support.

[covert bough]

the rewards for this #💌┆community-announcements message was never received

[quasi portal]

Dear traveller, we forwarded your concern to the relevant team and once they reply we will get back to you asap. Thank you for your patience

[covert bough]

I assume you're looking into the main issue of this bug report, the missing rewards from the survey - I provided a link to the survey 3 days ago but got no response

[quasi portal]

Upon checking so far we're still investigating the issue, we're extremely sorry id our game has caused you any inconvenience I assure you it was not our purpose, we will double check again and try to get you a resolution as soon as possible.

[quasi portal]

Dear traveller,
Please patiently await the distribution of rewards, which is expected to take place in the near future. your patience is greatly appreciated

[covert bough]

it's been 9 more days since the last response and I'm still waiting. Can you please address and fix this already, it's nearly been 3 weeks.

[quasi portal]

Dear Traveler,
I apologize for any inconvenience caused. I received your message and forwarded it to my team for further checking. We will get back to you as soon as possible.
Thank you so much for your patience and support.

[nimble oxide]

I also won something, got this email a while ago and still havent received the prize

[quasi portal]

Dear Traveller, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding Survey rewards issue, we apologize for any inconvenience caused. please provide us with with your Role ID/ Character name and we will report it immediately. to the relevant team.
Thank you for your support and understanding.

[quasi portal]

Hello @covert bough, Thank you for your patience. Can you please check your E-Mail again? 🫶

[nimble oxide]

I don't have an account. It was not needed to participate in the gleam giveaway all I can give is my e-mail.

[quasi portal]

Thank you for your reply, we would like to let you know that we have reported the issue to the relevant team and get back to you as soon as possible. Thank you.

[quasi portal]

Dear player thank you for your patience. it would be highly appreciated if you reply directly to the email. so we can check your location information to process the gift card purchase.
Furthermore, due to the high volume of gift card acquisitions, please be patient while waiting for the rewards to be distributed.
thank you for your understanding.

[nimble oxide]

Yes I already have when the email was first sent. Guess I just have to wait then?

[quasi portal]

For further assistance, please let us know and we'll be happy to assist you. Thank you.

[covert bough]

thanks for the reply. I have no emails from Dragonheir, and no emails in spam. My last email concerning dragonhier outside of appstore was on 21 Septemeber 2023

[quasi portal]

Dear Traveller, Thank you for your patience.
It would be highly appreciated if you've filled in the correct email address or completed the Q & A.
We would like to let you know that only players who completed the Q & A will receive the reward email.
Waiting for your reply!
Thank you for your response.

[covert bough]

Sorry, but what does this even mean? I completed the survey / Q & A with my correct email address over 3 weeks ago now. I provided my email address to you in a direct message on 30 September 2023.
Can you not verify my email address is correct, can you not forward the reward email to my provided email address?
I understand this is not a priority, but you've just released another Q&A Survey and yet you still have people who've yet to receive rewards from the first.

[quasi portal]

Thanks for your patience.
Regarding the issue you asked about not receiving the reward, please check again to see if you have received an email from Dragonheir: Silent Gods to the email address you used to participate in the event, which contains the CD-key for the reward.
If you still have not received it, please double-check whether you filled in the correct email address when participating in the event, or whether you have completed answering the questions.
In addition, regarding the issue you mentioned about forwarding the reward email to the email address you provided, may I ask do you mean that you filled in the wrong email when completing the relevant survey, so you now want us to resend the reward to the correct email address.

Hope my answer will be helpful to you. If you still have questions, please feel free to contact me.

[covert bough]

Thanks for your reply, but it's not exactly useful.

1. As far as I am aware I did fill in the correct email address and the email hasn't arrived.
2. How can I 'double-check' if I filled in the correct email address if the survey has ended already - please advise and see picture
3. I am not saying I entered in the wrong email address, I'm just trying to put an end to this issue without missing on rewards for a survey that I 100% completed, with the correct email address.

Is it even worth it at this point - the amount of time spent just to rectify an issue with your survey.
Just consider this issue closed and I won't be partaking in providing feedback in the future.

[quasi portal]

Thank you for your response. We appreciate your understanding.

As we are currently handling a high volume of gift card acquisitions, we kindly ask for your patience while waiting for the rewards to be distributed. Rest assured, we are working diligently to get them to you as soon as possible.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help.

Best regards,

[quasi meadow]

I appreciate you guys working diligently to solve this issue, and I understand I don’t have much room to complain considering you guys are the ones providing free gifts, though it’s a little ridiculous how the process of handing out gift cards to a handful of giveaway winners has taken nearly a month with little to no progress update on when or how we’ll get them.

Additionally, you guys have hosted other giveaways with prizes of more gift cards which just adds on to the backlog of rewards needing to be handed out, slowing the process, if there is any, even more. - just don’t understand it