#masteraccount lock

9 messages · Page 1 of 1 (latest)

hearty yacht
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When creating a master account I had to go to my mail app to verify my email address. In this time android decided the game is using too much resources and killed the activity. when i try again to create the master account ot just says, the email is already in use instead of being able to finish master account creation

woeful horizon
trim current
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Hello, my son did a guest account and linked his account to that and we can't connect him as well, account is locked

woeful horizon
trim current
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He didn't know what to do so he use a guest account, and linked his main in there and logged off now he can't log back in

trim current
woeful horizon
# trim current

Are you sure you're logged into the correct guest account here? I can see that the characters are linked to a guest account but it doesn't seem to be this one. If they reinstalled the game or used another device without adding a log-in method to their account, you could end up in this spot.

If you'd like, I can delete the guest account with the linked characters. Your son can then create a new master account with a connected log-in method and re-import his characters. Alternatively, they can keep using whatever account they're currently logged onto, import the characters there and add the log-in method(s) they want.

trim current
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@woeful horizon I sent you a private msg