Hey I just bought premium membership but the game keeps telling me that I’m don’t have premium 😭 there is anything I can do?
#I just bought premium but it is not registered in the game
dusty berry
dusty berry
I did not receive the token
alpine osprey
did the transaction go thru?
relog and see if in inventory if the transaction did go thru
dusty berry
It said I went well and I revive a message from my bank that a transaction was made, so I guess it went thru.
alpine osprey
relog and see if the token appears in inventory
looks like this
then you click it and click activate
dusty berry
I reload the app and star session again, still no token
alpine osprey
hmmm
did any other token show up? did you maybe get the boss hunter token by accident?
little tougher since i can't see your screen
do you have to clear the transaction maybe? possibly the bank has it on hold?
dusty berry
This is my actual inventory
And this is the transaction from apple
I could wait some time in order to see if somehow the transaction is on hold, I don’t think it is on hold, my bank sent me a message that they took the money from my account
alpine osprey
log out. and close the game by swiping it up in the opened apps screen
then log back in see if it is there then
dusty berry
I did that again, still no token
alpine osprey
dang
i'll ping the dev in. but if it shows up please provide update.
@cold pasture check this out
dev might be sleeping at the moment so give it some time.
dusty berry
Yeah no problem, I’ll be checking from time to time, thanks for your help, very much appreciated 😊 (sorry for my English, not my first language)
alpine osprey
what country are you in?
dusty berry
Colombia 🙂
alpine osprey
should be fine from there, i think. just wiat for dev reponse. ty for patience.
dusty berry
No problem 😊
cold pasture
Hey there! Could you double check that the transaction went through and money was moved from your account? The purchase isn't showing up in the backend at all so I suspect it didn't fully process
dusty berry
Hi, I just checked my bank account transactions and the bank did removed the money from my account.
cold pasture
Hi, I just checked my bank account transactions and the bank did removed the mon...
Was the purchase on iOS? Could you DM me the transaction ID?