I paid for a 3 month runpod savings plan. Now my pod is unavailable and unusable. | Runpod | Page 1

mystic plaza Aug 21, 2024, 6:01 AM

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You can't be charging for a pod at 9$ a day, if it is not even started/working

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There is no response, error message from runpod. There is no transparency at all.

mystic plaza Aug 21, 2024, 8:50 AM

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Someone from Runpod team please help

solar birch Aug 21, 2024, 9:41 AM

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Oh savings plan, have you made a ticket about this from the website or emailed runpod?

mystic plaza Aug 21, 2024, 10:34 AM

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Yes

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Already did that like 12 hours ago

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There is a robo reply on the thread, thats all

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Isn't the whole point of cloud compute availability / uptime ? Can someone from rundpod team / customer support team, please resovle the issue.

mystic plaza Aug 21, 2024, 11:00 AM

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I have made multiple tickets and still no response

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Seriously guys, feels like being duped by runpod on the savings plan. It is onething that there is downtime, and then lack of communication is another big issue.

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I am not able to delete my pod, and no one from runpod is fixing my current pod

#I paid for a 3 month runpod savings plan. Now my pod is unavailable and unusable.