whole bolt
Hey, as discussed with magmaboy in tech assist channel, I send you a crash report about my issue on crashing after a boss fight
I'm a unity crash after a bossfight on my PC. I tried all the basic stuff, like uninstall, reinstall, etc. I just found out this report today.
We discussed about it and someone fixed it by updating Realtek drivers, and unplugging his external sound card.
My PC specs are :
AMD Ryzen 5 5600H
RTX 3060
16Go RAM
Windows 11
gray palm
Hello! Thanks for the report.
Actually we can't download your Player.log, it seems there is a problem with a permission for the Google Drive. Don't hesitate to copy paste the player.log directly here. 🙌
whole bolt
Lmk if you can dload it now 🙂
I have plenty of crash report like this one if needed, do not hesitate to ping me
Also, I can detail every action I did trying to solve this if it can help
gray palm
I was able do download it, thanks, I will report it to the team!
When the crash occured? You said after a boss but more precisely, right after killing it? When opening the reward? When taking the elevator?
whole bolt
The crash occurs after taking the elevator. The loading screen appears, stick for 1 or 2s and then freeze, and crash
It occured to me sometimes like 1 time per 3-4 days so I didn't gave attention to it. But the more I was playing, the more it was happening. And now I'm here, it happens at least once in a run, I cannot complete a run because after a random boss it will crash.
I tried to verify files, uninstall, update windows, update graphic drivers, low resolution, activate/deactivate VSync. As i'm playing on a laptop it seems that I can't enable GSync because I have Optimus feature.
I also tried to uninstall the game and scan the parasite folders left and deleting them, in addition to the registry key. I tried to make an .old version of the unity folder, and HAND folder. I did the same with registry key related to unity and the game. I verified my DirectX config, and forced the Direct X 12 in game launch options.
None of all the things I tried worked. :/
whole bolt
UPDATE : I unplugged my second monitor, deactivated Optimus to be able to activate or deactivate Gsync. Still crashing with or without GSync. :/
whole bolt
Hello, any update on this ?...
gray palm
Hey! I shared the issue with the team and I wait for an answer, I'll keep you updated 🙌
whole bolt
Thanks bud
gray palm
Hey! Can you give us your dump file please?
Located here: C:\Users%USER_NAME%\AppData\Local\Temp\MagicDesignStudio\HaveANiceDeath\Crashes
You will normally find a folder
And in this folder, 3 files. You can send us the folder compressed or the 3 files here directly.
Thanks in advance!
gray palm
Thanks a lot 👌
gray palm
Hey @whole bolt ! We noticed in the logs that you have AVG Antivirus activated. Can you please disable it and tell us if the crashes still happen?
whole bolt
Ayo, I believe I already tried that but I'll try again and keep you updated.
whole bolt
Yooo it worked
That's weird i'm pretty sure I've already tried without Avg...
Anyway, I'll play the game and let you know if the issue come back !
Thanks !
gray palm
I'm glad to read that!
whole bolt
Hey bud, I did a topic about this issue on Steam previously, and after my fix I advised people who has the same issue to exit their antivirus software.
If it can help devs, here something someone said about it :
I had the same problem after the update. It worked for me to exit the damn VPN Software in the task bar...as simple as that. Even i wasnt using it...it was just active in the task bar. Good luck folks
