#Email Preview Issue for Longer Text

1 messages · Page 1 of 1 (latest)

sudden glacier
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Tx ID: txn_69baad84ryubfkeh3vo9 [Issue]
Tx ID: txn_69baad4c1cyuzm3m1vgg [Worked Fine]

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tawny coral
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@sudden glacier

thanks for sharing the transactionIds will look into this issue from our side

tawny coral
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@sudden glacier

Could you please check if the payload schema is correct

As per above transactionId payloads, comments is of array type, but it is defined as string on payload schema

sudden glacier
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@tawny coral Still the same issue.

Tx ID: txn_69bcf92dpmblytdb62d4

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tawny coral
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@sudden glacier

I found the root cause

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This is happening due to new line in the comment

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This will pass

Hello @Divya Chaingr Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s

but this will fail

Hello @Divya Chaingr
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s
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Could you normalize the comment before sending as payload?

comment.replace(/\n/g, '<br>')
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After normalization with <br> tag, it will pass

Hello @Divya Chaingr <br>Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s