email workflow is failing

[solid swan]

Hey, I have set up the email workflow in which I created an AWS SES integration for development. However, when I tried triggering the email workflow, it failed and gave the following error:

{
  "name": "MessageRejected",
  "$fault": "client",
  "$metadata": {
    "httpStatusCode": 400,
    "requestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
    "attempts": 1,
    "totalRetryDelay": 0
  },
  "Error": {
    "Type": "Sender",
    "Code": "MessageRejected",
    "Message": "Email address is not verified. The following identities failed the check in region US-EAST-2: [email protected], Pretectum Notification <[email protected]>, [email protected]",
    "message": "Email address is not verified. The following identities failed the check in region US-EAST-2: [email protected], Pretectum Notification <[email protected]>, [email protected]"
  },
  "RequestId": "ef4a8a81-5a30-49e5-bebf-1d6104b85507",
  "xmlns": "http://ses.amazonaws.com/doc/2010-12-01/"
}

As I understand from the error, the mentioned email address is not verified. However, I have already verified the entire domain in the AWS SES dashboard, i.e. pretectum.com

<@&986960430528331776> <@&1320855419903672400> @ornate night please help how can i resolve this

[ornate night]

@solid swan

Looks like this error is coming from AWS SES. Novu can not control this error

Few things to check

• Your account should be out of sandbox environment to send emails to unverified emails
• Are you using correct aws region and credentials

[solid swan]

Yeah I also looked into it for sending email to unverified emails when using AWS ses as email provider we need to used production env

In sandbox we can send mails to only verified email on AWS ses dashboard

[ornate night]

Did you manage to move out of sandbox environment?

[solid swan]

Yeah on AWS we need to request for production access which takes around 1 day

AWS team will verify and provide the production access and I'm waiting for that