When we disabled global notification using updateGlobalPreference, | Novu | Page 1

high shale Oct 11, 2024, 10:11 AM

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we will get the reset password email or not ?

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Also I disabled like below code
await this.novu.subscribers.updateGlobalPreference(subscriberId, {
enabled: enabled,
preferences: [{
type: ChannelTypeEnum.IN_APP,
enabled: enabled
},
{
type: ChannelTypeEnum.EMAIL,
enabled: enabled
},
{
type: ChannelTypeEnum.SMS,
enabled: enabled
},
{
type: ChannelTypeEnum.CHAT,
enabled: enabled
},
{
type: ChannelTypeEnum.PUSH,
enabled: enabled
}]
});

But still got the email eveen i disabled global preference so why is happen ?

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I'm schecked for this subscribe id : "4632913b-9103-4df4-b2b5-190176ad1a51"

you can check all the preference disabled but when i send email i get the email so why is happen ?

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unkempt orchid Oct 11, 2024, 11:38 AM

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Hey @high shale great question, we actaully talked about it in the team yesterday. Prefrences are working in a priority based on granularity. In this case it means workflow level config have higher priority than global level config. Would you mind sharing what were you expecting?

high shale Oct 13, 2024, 2:44 AM

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@unkempt orchid Actually, when i disabled global config we want disabled sending email for selected subscriber , except some impportant email like reset password etc.

unkempt orchid Oct 13, 2024, 6:53 AM

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I'll loop in @idle gyro but I think you should have it on global: off, password-reset: on to make it happen, but I'll let Pawan take that. @idle gyro can you confirm that?

high shale Oct 14, 2024, 7:56 AM

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@idle gyro Waiting for your reply

idle gyro Oct 14, 2024, 4:10 PM

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@high shale

Can you share transactionId from this trigger?

high shale Oct 15, 2024, 8:24 AM

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@idle gyro I have disbaled global notification for this subscriber
"subscriberId": "e7f8ea9a-b0d7-40f7-a668-d079eeabf6d2",

After disabling, I tried to send an email with the traction ID "d71be307-a095-435b-85e3-bec7bf94a702." The email didn't send, but it still appears to have been sent. Why is this happening?

idle gyro Oct 15, 2024, 12:31 PM

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@high shale

I am able to reproduce the bug.

Global subscriber preference should be given more priority than workflow preference

halcyon solsticeBOT Oct 15, 2024, 12:32 PM

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Issue NV-4491 created.

NV-4491 - global subscriber preferences are not given priority

Status

Triage

idle gyro Oct 15, 2024, 12:32 PM

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I have created an internal ticket. I will keep you updated on this

idle gyro Oct 15, 2024, 2:26 PM

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@high shale

I just got an update from team, if you change the workflow level preference then worklfow level preference will take precedence than global preference.

high shale Oct 15, 2024, 3:31 PM

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Yes, but i have updated global preference like this
await this.novu.subscribers.updateGlobalPreference(subscriberId, {
enabled: enabled,
preferences: [{
type: ChannelTypeEnum.IN_APP,
enabled: enabled
},
{
type: ChannelTypeEnum.EMAIL,
enabled: enabled
},
{
type: ChannelTypeEnum.SMS,
enabled: enabled
},
{
type: ChannelTypeEnum.CHAT,
enabled: enabled
},
{
type: ChannelTypeEnum.PUSH,
enabled: enabled
}]
});

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if we update global then automatic all workflow will be disabled or enabled but still send email

#When we disabled global notification using updateGlobalPreference,