#New mocha cream play75 freezes

1 messages · Page 1 of 1 (latest)

sterile ore
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Got my new play75 keyboard that arrived last week. I've noticed that it frequently freezes at least 1-2x per day where the keys won't work and I can't switch the screen. Once I unplug it (since i have it in wired mode) it'll reset. It did it a lot in bluetooth mode which made it difficult for me to reset so now I resort to wired mode. Wondering if anyone has encountered this issue and what this could be due to? Slash is there a fix for this? Thanks!

shadow hill
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My keyboard is doing the exact same thing. Very frustrating to have to unplug/plug back in

polar dawn
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Same!

shrewd cave
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Ditto here!

silver cliff
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please send a ticket in to support so they can walk you through some troubleshooting steps! @shadow hill @polar dawn @shrewd cave @sterile ore