Payment through toss, cancelled order but no refunds since June | Toss payments 개발자 커뮤니티 | Page 1

woven crest Oct 15, 2025, 2:26 PM

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Bought from Weverse, cancalled order and they said that it was completed but bank says that they didnt receive any refunds. What should i do? the middle platform is toss

zenith quarry Oct 15, 2025, 11:47 PM

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Do you have orderid?

woven crest Oct 16, 2025, 2:12 AM

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Yes

raw shuttle Oct 16, 2025, 2:39 AM

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Can you share the orderId to us?

woven crest Oct 16, 2025, 5:50 AM

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There are 2 orders:
2293355016901680
2293358654002593

zenith quarry Oct 16, 2025, 11:08 AM

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Please also share the approval date and approve number.

woven crest Oct 16, 2025, 2:38 PM

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heres a screenshot of the cancallation proof

raw shuttle Oct 16, 2025, 10:20 PM

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00000046
00000047

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We have escalated to the team and will be get back to you soon

zenith quarry Oct 17, 2025, 12:04 AM

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based on our system, they were canceled just after the approval. I am going to check with VAN

woven crest Oct 17, 2025, 6:12 AM

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Sure

zenith quarry Oct 20, 2025, 9:43 AM

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@woven crest Could you please capture and share the two withdrawal details from the account?

woven crest Oct 20, 2025, 6:11 PM

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I only have the cancellation email, will check with the bank for the details.

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This are the confirmation for purchase from weverse

zenith quarry Oct 20, 2025, 7:14 PM

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I do not mean a cancellation, I mean a payment. I would like see your withdrawal details when you made a payment

woven crest Oct 21, 2025, 1:55 AM

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Yes, i understand. As mentioned, im requesting from the bank for the withdrawl details.

#Payment through toss, cancelled order but no refunds since June