woven stream
The ONTAP cluster is running in a VM. They have similar 7 cluster where harvest is collecting metrics fine with similar configuration
The harvest is running in a POD inside Openshift Cluster.
However when we try metric collection from this cluster it shows below error.
time=2026-01-15T07
54.459Z level=WARN source=poller.go:1527 msg="gather cluster info" Poller=iaas-dev-netapp remote="{Name: Model: UUID: Version: Release: Serial: IsSanOptimized:false IsDisaggregated:false ZAPIsExist:true HasREST:false IsClustered:false}" remoteErr="connection error => Post "https://XX.XX.XX.XX:443/servlets/netapp.servlets.admin.XMLrequest_filer\": context deadline exceeded (Client.Timeout exceeded while awaiting headers)\nconnection error: Get "https://XX.XX.XX.XX/api/cluster?fields=*&return_records=true\": context deadline exceeded (Client.Timeout exceeded while awaiting headers)"
We cross-checked the config file for working environment and this, no differences are seen
Here no cluster information is being pulled and it even shows IsClustered as false which is incorrect. Also it shows HasREST as false
Config file has entries for both REST and ZAPI collectors. We tried mentioning REST in the top of list but no difference. We even tried with only REST and RESTPerf - result was same. REST service was disabled/enabled from cluster - same result
We also tried curl to the below location from systemshell of the cluster :
curl -k -u username:password https://XX.XX.XX.XX/api/cluster?fields=*&return_records=true
It was giving same result as the working environment when we compared with it
Also we added 60s timeout in the config file under Poller (currently nothing is mentioned) and found no changes in error.
Need some insights on what could be the issue here
Thank you.