#DS460C NAJ-1503 sysWipe Issue

1 messages · Page 1 of 1 (latest)

oblique verge
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Good day, everyone!

I have a Netapp DS460C NAJ-1503 with (x2) 111-03806+E0 installed. We received (x4) of these units from a client, and we're trying to factory reset both these nodes to clear any of their configurations.
They're a regular client of ours, but never provide us with login credentials to their units (which is fair). I've used the "spri" login (w/ pw: SPRIentry) and performed option 3: Reset Storage Array Administrator Password. Returned to the main login prompt and logged in with the "shellUsr" acount (w/ pw: wy3oo&w4).
I tried performing the "sysWipe" command, but received an error "Undefined: Could not resolve symbol sysWipe." Is there another service-level account I need to log into to perform this command? I went back into the spri menu and changed the IP settings so I could access the webGUI. Inside the webGUI I went through settings > system > clear storage array configuration. I also cleared recovery mode after clearing the configurations.
I figured this would suffice as a factory reset, but upper management isn't too satisfied with it. We usually provide a text file of the serial output when we perform our audits as proof of factory resets to provide to our clients. So they insist that we figure out how to get the sysWipe command to work.
Any help or ideas would be greatly appreciated!

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latent jasper
#

what version of santricity are you using?
Are the drives FDE?
You connecting to the serial console of the E5700?

You try running the secureErase command from SMcli/script?
pre v11 :> clear storageArray configuration all
v11+ :> set storageArray resetConfiguration=true;

or...

run as: shellUsr/wy3oo&w4
-> sysWipe
-> sysWipeAllConfigData
-> sysReboot

If Controller is locked down run the following on both controllers

lemClearLockdown
clearHardwareLockdown
psvClearSodRebootLoopCounter

Unplug controller A and run the following on controller B

loadDebug
cmgrSetAltToFailed
cmgrSetAltToOptimal

Plug controller A back in

#

one other one in my notes
via SMcli/script
clear storageArray configuration factoryReset;