#Disk firmware update issue?

1 messages · Page 1 of 1 (latest)

queen topaz Mar 27, 2025, 1:30 PM

We ran into this issue: https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Unable_to_upgrade_E-Series_drive_firmware_for_HUS726040ALS214
The KB just states to contact netapp support which we will.. but maybe it's something easy? Are there any NetApp guys who can see more than a mere mortal partner can? 😉 (we are on 11.80.1R3 so I guess it's not the Santricity version...)

NetApp Knowledge Base

Unable to upgrade E-Series drive firmware for HUS726040ALS214

wooden pendant Mar 31, 2025, 2:20 PM

There are some internal notes but looking at them I understand the need for a technical case to be opened. 😉 (Not super complicated but having support there to guide through the process and verify its the right way will be a good thing)