So much room for improvement | NetApp | Page 1

opaque notch Dec 12, 2024, 5:37 PM

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Really, Netapp, there are Things for improvement. As example: how do you communicate with customers if you shutdown node Base licenses and Provid no support from 01.01.25. If customer did not convert to capacity based license? In Our case no communication and this not the first Time happened. Another great example was the blue xp support for red hat 7.7. The first day after end of support - we had no info, the containerupdate on the connector crashed, the license was not extended and 14 days later shutdown of the ha. (Not one error / info in Blue XP and no support for connectpr because EOL. So informing us was competly missed several times. Thank good, Someone implemented in blue XP a Warning. I thought years about this never used warning and did sometimes Bad jokes about it.
Then netapp Provide a very unclear Dokumentation, forgot Several edge cases and if you ask you get from 3 persons 3 fully divergating Infos. Wanna some Exemples? The wording iswrong, we think it Affekt only BYOL another info: also with node Based license you get support until 2026 or 2027. Another: support ends with node Based license on 31.12.
Next: the license covert Tool in bluexp. If you trust them, you can try it as stated in docu, and if you got get the answer that in your case requirments are fullfilled and then you run in a Bug, the node get New seriell, your Cloudlicense is invalid and your Old by node licenses are deleted. Maybe also a way, that a customer MUST switch, if not, after 1 day because of the now invalid license in Ontap with expiration today you get a shutdown on midnight
And last but not least: Kb article Shows the wrg pic

Netapp: Serious 14 days before Christmas to bring such jokes to your customers. Do you try to go the Citrix and Oracleway?. Make licenses expensive that nobody wanna bu5y it? Or do you hate your customers? You can hate me for beeing sarcastic - Implementing half ready changes, where you got 100% the fun to run in a Bug and Whats next?

orchid karma Dec 12, 2024, 5:50 PM

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can you share any link or screenshot to explain what issues you're facing? From reading your post it is not entirely clear, at least to me (it's not helping that your autocorrect seems to have its very own idea on what it wanted you to write). Is this process not working for you?

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in any case, I suggest opening a (non-technical) case if you're facing issues. Licensing issues are usually resolved rather quickly from our experience

opaque notch Dec 12, 2024, 5:56 PM

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No because we got misleading Infos that first we must change the subscription. This is not directly mentioned. My first Post i corrected completly because of wrong gdrman autokorr. Now it is or it t yhould be understandable

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PS we using until today a nodebased paygo offer for a 2 TiB Storage on shared Page Blobs in HA. Also the wording there in azure marketplace node based paygo cap license had room for wrong interpretations

orchid karma Dec 12, 2024, 6:20 PM

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Yeah, license wording is usually written by lawyers and is always hard to read/interpret correctly.
In any case, if the conversion tool deleted your licenses even though they were not properly converted, you can open a case to get your old licenses back. And if you find an error in the documentation, there's a "suggest changes" link at the top that can be used to open a ticket with the Docs team (also works very well from my experience)
Maybe someone else can chime in on the other parts as I am not that familiar with BlueXP licensing details myself

#So much room for improvement