can´t add new ontap systems to nabox | NetApp | Page 1

fathom kraken Oct 21, 2024, 11:44 AM

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hello, is there a problem adding new ontap systems to nabox version NAbox v4.0.5 (ef25d0a), Harvest 24.08.0, Grafana 11.1.4, Victoria Metrics 2.24.0?

if i add a new system i only see the circle running and running.

fathom kraken Oct 21, 2024, 1:10 PM

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no problem if i edit the file /etc/nabox/harvest/harvest.yml and add the new ontap storage manuel. seems like the GUI have a problem.

robust ridge Oct 21, 2024, 1:54 PM

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@red rose

red rose Oct 21, 2024, 7:49 PM

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What’s in the logs ?
dc logs -f havrest

fathom kraken Oct 22, 2024, 4:47 AM

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📎 message.txt

fathom kraken Oct 22, 2024, 5:41 AM

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after waiting for one hour i canceled the "add new system process" and i saw the new stopped poller. tried to start the poller but that doesn´t work - see logs file.

📎 message.txt

robust ridge Oct 22, 2024, 6:23 AM

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@fathom kraken Could you share content of file
/harvest-conf/active/rest/9.12.0/custom_node.yaml

fathom kraken Oct 22, 2024, 6:33 AM

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@robust ridge you mean this file:
" # less /etc/nabox/harvest/active/rest/9.12.0/custom_node.yaml
plugins:
-ChangeLog

robust ridge Oct 22, 2024, 6:39 AM

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@fathom kraken Yes. Thanks. Rest doesn't support merging of templates. It will overwrite only. In that case , this template isn't correct. Could you try below template as custom_node.yaml

#

name:                       Node
query:                      api/cluster/nodes
object:                     node
counters:
  - ^^name                                            => node
  - ^controller.cpu.firmware_release                  => cpu_firmware_release
  - ^controller.failed_fan.message.message            => failed_fan_message
  - ^controller.failed_power_supply.message.message   => failed_power_message
  - ^controller.over_temperature                      => over_temperature
  - ^ha.partners.0.name                               => ha_partner
  - ^location
  - ^model
  - ^serial_number                                    => serial
  - ^service_processor.firmware_version               => bmc_firmware_version
  - ^state
  - ^uuid
  - ^version.full                                     => version
  - controller.failed_fan.count                       => failed_fan
  - controller.failed_power_supply.count              => failed_power
  - uptime

endpoints:
  - query: api/private/cli/node
    counters:
      - ^^node                                        
      - ^health                                       => healthy
      - ^max_aggr_size                                
      - ^max_node_vvols                               => max_vol_num
      - ^max_vol_size                                
      - ^vendor                                       
      - cpu_busy_time                                 => cpu_busytime
plugins:
  - SystemNode
  - LabelAgent:
      value_to_num:
        - new_status healthy true up `0`
      join:
        - warnings `; ` failed_fan_message,failed_power_message,over_temperature
  - ChangeLog
export_options:
  instance_keys:
    - ha_partner
    - node
    - serial
  instance_labels:
    - bmc_firmware_version
    - cpu_firmware_release
    - healthy
    - location
    - max_aggr_size
    - max_vol_num
    - max_vol_size
    - model
    - partner_healthy
    - state
    - uptime
    - vendor
    - version
    - warnings

fathom kraken Oct 22, 2024, 7:03 AM

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add new system after insert those lines to custom_node.yaml works, but the poller for the new system isn´t running.

robust ridge Oct 22, 2024, 7:04 AM

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Do you see any errors in poller logs?

fathom kraken Oct 22, 2024, 7:12 AM

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can i send a support bundle? don´t know how to troubleshoot the poller logs.

robust ridge Oct 22, 2024, 7:20 AM

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Yes, you can share these logs @ ng-harvest-files@netapp.com

fathom kraken Oct 22, 2024, 9:49 AM

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please see mail and send me an upload link - thank you

robust ridge Oct 22, 2024, 10:10 AM

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@red rose Could you please share a link to upload support bundle.

red rose Oct 22, 2024, 10:11 AM

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https://upload.nabox.org/zozy-kego-qybo

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So on the NAbox side I guess what's wrong is if the poller fails to start it never returns the error to the user ?

fathom kraken Oct 22, 2024, 11:28 AM

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thank you @red rose - upload done

robust ridge Oct 22, 2024, 11:36 AM

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From logs, I see poller panicked error only. Does poller name start with u and ends with 1?

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Could you share file /etc/nabox/harvest/active/rest/9.10.0/custom_svm.yaml?

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Also /etc/nabox/harvest/active/rest/active/rest/9.12.0/custom_volume.yaml?

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I suspect that these files also have same issue as custom_node.yaml we fixed above.

fathom kraken Oct 22, 2024, 11:57 AM

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yes, thats right. starts with an u and ends with 1.

`admin@nabox ~ $ less /etc/nabox/harvest/active/rest/9.12.0/custom_volume.yaml
plugins:

ChangeLog

admin@nabox ~ $ less /etc/nabox/harvest/active/rest/9.10.0/custom_svm.yaml
plugins:

ChangeLog`

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is that problem fixed with version NAbox v4.0.7? if yes, i can update.

robust ridge Oct 22, 2024, 12:00 PM

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These files are not present by default in nabox or harvest. Have you created these?

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I'll share correct files if you want to enable ChangeLog plugin

fathom kraken Oct 22, 2024, 12:02 PM

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yes, i created:
`/etc/nabox/harvest/active
/rest
/custom.yaml
objects:
SVM: custom_svm.yaml
Volume: custom_volume.yaml
Node: custom_node.yaml
/9.10.0
/custom_svm.yaml
plugins:
- ChangeLog
/9.12.0
/custom_node.yaml
plugins:
- ChangeLog
/custom_volume.yaml
plugins:
- ChangeLog
/zapi
/custom.yaml
objects:
SVM: custom_svm.yaml
Volume: custom_volume.yaml
Node: custom_node.yaml
/cdot
/9.8.0
/custom_svm.yaml
plugins:
- ChangeLog

        /custom_node.yaml
            plugins:
                - ChangeLog

        /custom_volume.yaml
            plugins:
                - ChangeLog`

because i´d like to use changelog.

robust ridge Oct 22, 2024, 12:02 PM

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Please use these files in these places to enable changelog

📎 custom_svm.yaml 📎 custom_volume.yaml

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Once you update the files, Let's restart pollers in nabox.

fathom kraken Oct 22, 2024, 12:20 PM

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@robust ridge , can you also share the custom_node.yaml please because i tried to enable changlog on SVM, volume and node.

robust ridge Oct 22, 2024, 12:20 PM

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📎 custom_node.yaml

fathom kraken Oct 22, 2024, 12:31 PM

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uploaded alle 3 files to /etc/nabox/harvest/user/rest/ and restart nabox. works now - thank you so much for your support.
last question: do i still have all these settings after the next update of nabox?

robust ridge Oct 22, 2024, 12:31 PM

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Not needed. Nabox upgrade will not touch these files.

fathom kraken Oct 22, 2024, 12:44 PM

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i have svm & node data, but still no volume data from the newly added system. the custom_volume.yaml is correct in the 9.12.0 directory?

robust ridge Oct 22, 2024, 2:03 PM

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Yes, For me custom_volume.yaml works fine. We'll have to check logs again to see the problem.

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Could you upload support bundle here again?
https://upload.nabox.org/zozy-kego-qybo

fathom kraken Oct 23, 2024, 12:34 PM

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@robust ridge , upload done - see nabox-logs-2024-10-23_123318.tgz
thank you so much!

robust ridge Oct 23, 2024, 1:20 PM

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Thanks @fathom kraken . Your custom_volume.yaml has node template in it. That's the reason of no data for volumes. Could you check and fix that?

fathom kraken Oct 23, 2024, 2:23 PM

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I'm a fu..... idiot and copied the wrong file 🤦‍♂️ . everything works now 🤝 .
once again .... thank you so much for your support. i have more than 150 nodes (still growing) and that´s the reason why i need that amazing tool the whole time.
thanks for this discord channel - you all make our life much easier 😍

#can´t add new ontap systems to nabox