#Data discrepancy between Grafana and NetApp support analysis

1 messages · Page 1 of 1 (latest)

meager patio Sep 25, 2024, 1:18 AM

Hello,
My customer noticed a latency spike in their cluster, reaching 40ms in Grafana, and raised a support case.
However, the NetApp support observed latency of around 25ms from the performance archive logs they shared.
I need help identifying the cause of this discrepancy.

Grafana : v7.5.17 (84411794f3)
ONTAP : 9.12.1P11

feral wasp Sep 25, 2024, 6:07 AM

@meager patio Could you share Harvest version?

indigo moth Sep 25, 2024, 2:38 PM

ASUP ID?

meager patio Sep 26, 2024, 4:52 AM

Hello @feral wasp @indigo moth thank you for your response
Allow me sometime to confirm the harvest version with customer.
ASUP ID for Performance Archive is 2024070800410425.

Just confirmed, the Hervest version is 2.02.

feral wasp Sep 26, 2024, 4:57 AM

@meager patio Could you ask Customer to run below command from harvest install directory and share output

bin/harvest version

meager patio Sep 26, 2024, 4:59 AM

@feral wasp Sure

@feral wasp

bin/harvest version

harvest version 21.11.0-1 (commit 66c5ce1) (build date 2021-11-08T08:32:01-0500) linux/amd64

feral wasp Sep 26, 2024, 5:19 AM

Thanks @meager patio The version of Harvest you mentioned is quite old (almost three years old) and is no longer supported. Please advise the customer to upgrade to the latest version, as there have been numerous fixes and improvements since then. You can find the latest version here: Harvest Latest Release.