I'm guessing things are going well as the site isn't loading always and auth tokens expired prematurely and the OTP system seems to have been down for a couple of hours already.
#Bad day for support.netapp.com ?
steep dew
uneven pewter
Looking at this now
I was able to log in with no problems using a my own account and a customer test account (with OTP). Can you share some other details with me? Error messages or anything like that?
steep dew
i couldn't get the site to load on safari on mac or iphone, and i haven't been able to get an otp password for a few hours... and i checked that i can receive mail and the address i entered is correct
normally the session token stays valid if one checks the "keep me logged in" but i lost my session apparently and haven't been able to login again... was going to upload some logs
pliant hatch
did you try to delete all cookies from *.netapp.com? that has usually solved login issues for me
steep dew
i removed the cookies and now it just hangs when i try to get an otp password
i restarted our beloved Edge internet solution and it's using a new build and that hasn't helped either
safari just says the server isn't responding
killed the Edge tab, new tab takes my email, still no password...
i can sign into Cisco.com... but they don't use otp...
seems like it was time to download a new nxos for the switches anyway given the field notices
uneven pewter
I got on an NL based VPN and was able to get the OTP and log-in as well. Something else is going on there it sounds like.
steep dew
quite possible... lots of elements in the picture... fwiw, Edge version 126.0.2592.87
uneven pewter
I was using Edge on my iphone for this most recent test
steep dew
Edge on mac isn't giving me any joy either, but at least the site loads and one can request an otp password... i just don't get one
uneven pewter
Are any of your coworkers able to get an OTP email?
steep dew
i think most of them are probably in bed.... one is in a marathon session with another vendor, hehe
uneven pewter
If you're not able to get the email, it's not necessarily a netapp issue. Definitely not specific to the support site. Though, I understand that isn't really helpful.
steep dew
yeah, i'm trying to get the the email filter blackbox to see if something is getting held there
it was just a strange series of events
uneven pewter
Agreed.
The support site owner also got back to me and confirmed she's not aware of any issues either. I checked the Azure status pages and everything is green there too.
steep dew
i have 25 tabs from netapp.com open on safari, so it's a little weird that it wouldn't load... and that my session seemed to die
ok, I guess this will just have to wait until normal business hours to see if something is jammed up on my end
thanks for puting up with me, hehe
uneven pewter
No problem. You're welcome.
steep dew
finally found the culprit... seems to be an overly eager email filtering black box
steep dew
but the blackbox admin says it's probably because microsoft is screwing up what's internal and external mailservers again, so things get dropped for spoofing
uneven pewter
I love those kinds of filters.
If you find out there’s something actually wrong with the email, forward it along to me as an attachment and I’ll see what we can do. Probably not much but I’ll try if needed.
steep dew
i've already done the laziest thing and just whitelisted things and we'll see if that is a bad thing or not