buoyant quest
Hey guys, can you help me please, I was given the link to netapp website to download an upgrade tool for hardware disks https://mysupport.netapp.com/NOW/cgi-bin/diskfwmustread.cgi/download/tools/diskfw/bin/X343_SSKBE1T8A10.NA02.LOD
But It doesn't open. How to get this .lod file from downloads sector?
tight lily
a) you were not given the link to an upgrade tool, you were given the link to a disk firmware upgrade file
b) the firmware is for ONTAP systems, yet you posted your request in the StorageGRID section which uses E-Series (SANtricity), and those use a different firmware format
c) the instructions on how to install the firmware files are right there on the download pages ("Install Instructions")
d) the link you have is old and doesn't work anymore, NA02 is an old update, the newest is NA04
so... this all doesn't add up, can you maybe explain what exactly are you trying to do here and what system you need the upgrade for?
buoyant quest
Oh right that's exactly what I need
Thank you so much
But now, when I follow your download link, I get this (check screenshot). It says unauthorized access even tho I am logged in. But I did register only today and I remember there was something about waiting 1 day till registration confirmed fully. Is that the case?
tight lily
AFAIK you need an active support contract to download firmware
what do you need the firmware file for anyway?
buoyant quest
AFAIK you need an active support contract to download firmware
So what should I do then?
tight lily
you still didn't explain what you want to do 🤷♂️
buoyant quest
what do you need the firmware file for anyway?
Honestly I am not so deep into the topic, just my oldman asked me to help him out, he's into working with your software and hardwares but he doesn't know English
🤣
tight lily
so he has a NetApp system then? Great! Get him to use his NetApp account to download that file. He should have access to it
buoyant quest
Apparently not, since he asked me to register. so I did, but still can't download. could you tell me more about support contract then?
Or it's a licencsed software and I need to purchase something?
Just im really unaware feel free to tell me straight
tight lily
Or it's a licencsed software and I need to purchase something?
yes. you need to buy a NetApp system with Support. Or, if you already have one that has no support, you can buy the support alone
but without a NetApp system, that firmware file will not help you anyways so I wonder why you think you need it if you don't have a NetApp system
buoyant quest
yes. you need to buy a NetApp system with Support. Or, if you already have one t...
Could you give me link where I can make the purchase? The one on the screenshot doesn't lead me anywhere
buoyant quest
but without a NetApp system, that firmware file will not help you anyways so I w...
I don't really know technical part, i wish i could answer
tight lily
I think you need to contact NetApp sales. Prices for full systems start at somewhere around 15k$
buoyant quest
Okay I see. Then the topic can be closed. To download the firmware update manually I need to have a support contract -> contact the sales team
Thank you if that is it
tight lily
yes. but if you need the firmware you might already have an ONTAP system so maybe there is someone with an account and the permissions to download that file. Ask your "old man"
buoyant quest
Understood 🙏
buoyant quest
Hey guys Im back with some additional info
We have a Lenovo 7Y56-DM7000H HDD( (s/n: J301M9LX) with your (NetApp) firmware. This firmware got broken in some way and the disk doesn't work. We need to recover it by re-installing firmware (or upgrading)
So, basically, we have a device with your software and we need help, for that we believe there is no need for us to have a support contract. it all comes down to the support from your side. We just need that file.
We have it purchased officially but we don't remember having an access to some account
tight lily
Well if you bought it from Lenovo, you need to get the firmware from Lenovo 🤷♂️
But my guess is that it is not "broken" after all. SAS disks use 520 bytes per sector, while regular servers (Windows, Linux, etc.) only work with disks that use 512 bytes per sector. I assume that this is the issue you're facing, and so the firmware update will not help you
buut again, without describing what exactly it is you're trying to do, and what the problem is you're having, we're just playing the guessing game here
buoyant quest
Why not to give access to downloading the file and let us try then?
if it won't work without something what you said, it won't work
tight lily
again, I am pretty sure that the firmware is not the issue. We're just guessing here
also I am not a NetApp employee so I cannot give you access even if I wanted to
buoyant quest
The NetApp firmware is installed and our engineer said the he was sure the problem is about the firmware
buoyant quest
also I am not a NetApp employee so I cannot give you access even if I wanted to
Understand
buoyant quest
also I am not a NetApp employee so I cannot give you access even if I wanted to
How can I reach them?
tight lily
The NetApp firmware is installed and our engineer said the he was sure the probl...
what IS the problem?
if you try to use the disk in a normal server (it looks like, from the picture, as the disk is not in its carrier anymore) then the problem is NOT the firmware
buoyant quest
Asking the exact error or whatever they have, hold on
tight lily
even if you have the firmware, you cannot upgrade the disk without a NetApp system where the disk is installed
(or Lenovo system, in your case)
what are you trying to do with the disk? are you installing it in a Lenovo system? A NetApp System? A regular server? What are the error messages you are getting?
if you want to use it in a regular server, you need to reformat it to 512 bytes per sector. This can be done in Linux. But again it has nothing to do with the firmware. And I'm still here just guessing what the actual issue is that you're having because you don't want to tell 😂
tight lily
and if the disk is really broken, then you need to ask Lenovo for a replacement or for support. If you bought it from them, you might have a support contract with Lenovo instead. They handle all the support for their OEM systems. The fact that they buy those from NetApp and resell them does not mean NetApp can provide support
Lenovo also has access to the Firmware and they might be able to provide it to you (but again, I don't think the firmware is "broken" in any way...)
buoyant quest
Okay back with the details
thing is, we have many HDDs
the problematic disks have a very low read speeds. There are no media errors. The surface of the disks has been checked. There are no BAD Blocks. Each HDD was checked. That's why we want to update the firmware.
tight lily
and the disks are installed in a Lenovo storage system?
buoyant quest
Disks are used as file storage and are insatlled in a disk shelf
Like a server room
Connected to Lenovo 7Y56-DM7000H
tight lily
okay, then I suppose you have to contact Lenovo for the disk firmware as this is an OEM drive in an OEM system. I have no idea how Lenovo works with their disk firmware updates, but it's entirely possible that they have modified the firmware further which means the drive might even stop working completely if you flash an original NetApp firmware onto it.
if you can see that this single disk is slower than others, you can just fail it and Lenovo should send you a replacement disk
but again this is something you will have to talk to Lenovo to
If Lenovo works anything similar than NetApp in this regard, there should be a regularly-updated firmware package for all possible disk models that you can download from them. You just upload that to your storage system and it will upgrade all disks with newer firmware by itself
buoyant quest
Understood.
The reason why we are trying to reach NetApp is because disk is identified as X343_SSKBE1T8A10 by NetApp. Im not sure Lenovo utility would help
Server and HHDs were bought a few years ago and guarantee has expired, so im not sure they can help us. this model is not manufactured anymore. that's why we want to try the loader manually 👀
tight lily
there is no "Lenovo Utility", the same way as there is no "NetApp Utility". you will only get the raw binary firmware files. The "Utility" to upload them to the disk is the OS on the storage system (DM7000H in your case).
Anyway, your chances of getting the firmware from Lenovo, where you initially bought the system from, are much higher than getting them from NetApp
buoyant quest
Alright, is there a chance for me to reach directy to a netapp customer support then?
Just im confsued why can't I simply download a file :/
tight lily
dunno. Maybe @last olive @shrewd wedge @tardy vault can chime in here
tardy vault
The issue is simply that - downloads are restricted to customers with an active support contract. Without a contract, there's nothing any of us are able to do. It's something I, personally, would like to make some changes to, but we're just not there yet.
If you were to contact support, they'll tell you the same thing, unfortunately.