#Upgrade AIQ from 9.13RC1 to 9.13, 9.13P1 or 9.14 fails with generic error

1 messages · Page 1 of 1 (latest)

hushed peak
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Not sure exactly what is going on, but just trying to do an upgrade and it runs for a while, then comes back with "installation was stopped before it finished"
Anything in an error log somewhere that I can look to see what is going on?
Install is currently on a Windows system.
MySQL is up/running, I can connect to it with the password I am using in the upgrade

The only log file I can find, netapp_um_install.log
MSI (c) (F0:4C) [17:23:37:250]: APPCOMPAT: [DetectVersionLaunchCondition] Failed to initialize pRecErr.
MSI (c) (74:0C) [17:26:21:430]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (74:0C) [17:26:24:445]: Failed to grab execution mutex. System error 258.
Failed to copy folder from C:\Program Files\NetApp\essentials\jboss\server\onaro\cert*.* to C:\Program Files\NetApp\essentials\backup\server\onaro\cert*.*
MSI (s) (A0:6C) [17:26:31:041]: Product: netapp-application-server -- Configuration failed.
MSI (c) (F0:4C) [17:26:41:497]: Note: 1: 1729
MSI (c) (F0:4C) [17:26:41:497]: Product: ActiveIQ Unified Manager -- Configuration failed.

Event log entries
Product: netapp-application-server -- Configuration failed.

Windows Installer reconfigured the product. Product Name: netapp-application-server. Product Version: 9.13.171.202309. Product Language: 1033. Manufacturer: NetApp, INC. Reconfiguration success or error status: 1602.

Ending a Windows Installer transaction: C:\Users\AppData\Local\Temp{F13F5C00-6549-4851-90A4-97B147DCCBB7}\OnCommand Unified Manager.msi. Client Process Id: 9076.

Windows Installer reconfigured the product. Product Name: ActiveIQ Unified Manager. Product Version: 9.13.50670. Product Language: 1033. Manufacturer: NetApp, INC. Reconfiguration success or error status: 1603.

hollow lake
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I'd say open a case.

next moat
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did you running the installer as administrator? did you try restarting AIQUM and then installing again?