Looking for Harvest/Grafana SME | NetApp | Page 1

silk hollow Jun 12, 2024, 4:19 PM

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Looking for someone who is willing to chat with a customer. They have a container successfully deployed but are unable to pull data. They forwarded the error they are receiving and one of my peers isolated the issue down to the ZAPI polling. I tried directing the customer here and, while he was able to browse topics, he was unable to post the issue to start a conversation/try to get answers.

Is there a NetApp SME that is willing to get on a call with my customer?

stuck parcel Jun 12, 2024, 4:20 PM

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I can take it if the harvest folks are busy. When do you need that ?

silk hollow Jun 12, 2024, 4:21 PM

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Thanks Yann. As with all things customer related, yesterday, of course.

However, a better answer would be to ask what your schedule is like and I'll broker the call.

stuck parcel Jun 12, 2024, 4:27 PM

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Tomorrow 9am Paris ?

silk hollow Jun 12, 2024, 4:30 PM

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Checking the offset between Paris and NY, USA

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(I'm pacific, USA, but I'm the SE, so I'll make whatever work)

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So, that would be 3:00 AM in New York. Probably a no-go. Do you have anything later in the day?

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And, silly question at this point, but should we move this to a DM?

#Looking for Harvest/Grafana SME