#FAS8040(EOVS) Data ONTAP8 SP compatibility

1 messages · Page 1 of 1 (latest)

mental hazel
#

Hi Guys.

I want to upgrade my Data ONTAP8 Service Processor, but i can't find Matrix on FAS8040.

I can't find on HWU and below website.
https://mysupport.netapp.com/site/info/firmware/sp-bmc

My data ONTAP version is ONTAP 8.2.1P2.

We are experiencing the same issue as described in the KB below and need to find a solution, but unfortunately, EOVS has occurred and there is no service available.

https://kb.netapp.com/onprem/ontap/hardware/Emergency_shutdown%3A_Environmental_Reason_Shutdown_(SP_IPMI_Dead)
https://kb.netapp.com/onprem/ontap/hardware/FAS8040%3A_This_platform_is_not_supported_in_this_release

2024-04-22_5.54.08.png
NetApp Knowledge Base
Emergency shutdown: Environmental Reason Shutdown (SP IPMI Dead)
NetApp Knowledge Base
FAS8040: This platform is not supported in this release
# 
Waiting for SP ...
Failed to recover SP
IPMI PCI Slot Control failed.
IPMI:Get controller FRU inventory:failed
Phoenix SecureCore Tiano(TM)
Copyright 1985-2024 Phoenix Technologies Ltd.
All Rights Reserved

Build Date: 05/31/2016
**********************************************
*                    9.4                     *
*     ==================================     *
*           PHOENIX SC-T 2009-2024           *
**********************************************
CPU = 1 Processor(s) Detected, Cores per Processor = 8
Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
32768 MB System RAM Installed
256 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
USB Device: MICRON eUSB DISK

Boot Loader version 5.4
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2014 NetApp, Inc. All Rights Reserved.

BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT
LOADER-B>```
# 

Variable Name        Value
-------------------- --------------------------------------------------
BIOS_VERSION         9.4
LOADER_VERSION       5.4```
# 
Error talking to the Service Processor
*** command status = Error(-1)```
# 
Device Name  Description
-----------  ---------------------------------------------------------
eficons0a     EFI Console
sp0a          Service Processor: Console at 0x3F8, PSI at 0x2F8
kcs0a         KCS at 0xca3 (command) and 0xca2 (data)
clock0a       ISA RTC at 0x70 (index) and 0x71 (target)
u0a.0         DATA_ONTAP (MICRON eUSB DISK), Capacity: 7147 MB Free: 6494 MB
rd0.0         Raw disk 0, Capacity: 7744 MB
boot0         u0a.0 alias boot device
boot_i        u0a.0 alias boot device
e0M           Intel 82574L Gigabit Network Connection (00-A0-98-5C-6A-F6)
e0P           Intel 82574L Gigabit Network Connection (00-A0-98-5C-6A-F7)
e0i           Intel 82580 Quad Gigabit Network Connection (00-A0-98-5C-6A-F2)
e0j           Intel 82580 Quad Gigabit Network Connection (00-A0-98-5C-6A-F3)
e0k           Intel 82580 Quad Gigabit Network Connection (00-A0-98-5C-6A-F4)
e0l           Intel 82580 Quad Gigabit Network Connection (00-A0-98-5C-6A-F5)
e4a           Intel 82599EB 10-Gigabit SFI/SFP+ Network Connection (90-E2-BA-6D-CF-70)```
# 

Variable Name        Value
-------------------- --------------------------------------------------
ARCH                 X86_64
AUTOBOOT             true
AUTOBOOT_FROM        PRIMARY
AUTO_FW_UPDATE       true
BIOS_DATE            05/31/2016
BIOS_INTERFACE       6000000000000DC7
BIOS_VERSION         9.4
BOARDNAME            SB_XX
bootarg.frurom.fileid 0
BOOTED_FROM          OTHER
boot_backup          setenv BOOTED_FROM BACKUP; boot -elf64 $GX_BACKUP_KERNEL_URL
BOOT_CONSOLE         eficons0a
boot_diags           boot -sld -elf64 $GX_DIAG_URL
BOOT_FLASH           flash0a
boot_ontap           autoboot
boot_primary         setenv BOOTED_FROM PRIMARY; boot -elf64 $GX_PRIMARY_KERNEL_URL
CPU_NUM_CORES        8
CPU_SPEED            2100
CPU_TYPE             Intel(R) Xeon(R) CPU E5-2658 @ 2.10GHz
ENABLE_SMI           false
ENV_VERSION          1
failoverToken        FAS8040A1_09:57:57_2023:06:10
fc-port-0e           9
fc-port-0f           9
fc-port-0g           9
fc-port-0h           9
fc-port-1a           9
fc-port-1b           9
fc-port-1c           9
fc-port-1d           9
FIRMWARE_URL         fat://boot0/X86_64/firmware/SB_XX/firmware.img
fmmbx-lkg-0          0EA3651347C9B8BA7618BA983F828A9A05290AC40000000000C500506373E675000000000000000000000000000000000000000000000000000000000000000000C500503B85E6750000000000000000000000000000000000000000000000000000000000000000
# 
fmmbx-lkg-1          89A8BF314819176DC146A7B4D0248DDE056C61030000000000C500505383E675000000000000000000000000000000000000000000000000000000000000000095030050B03018880000000000000000000000000000000000000000000000000000000000000000
fmmbx-lkg-1b         89A8BF314819176DC146A7B4D0248DDE056C6103000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
fud_in_progress      false
GX_BACKUP_KERNEL_URL fat://boot0/X86_64/freebsd/image1/kernel
GX_DIAG_URL          fat://boot0/X86_64/freebsd/image2/kernel
GX_PRIMARY_KERNEL_URL fat://boot0/X86_64/freebsd/image2/kernel
last-OS-booted-raid-ver 12
last-OS-booted-ver   8.2.1P2
last-OS-booted-wafl-ver 23589
ldkern               load -elf64 $GX_PRIMARY_KERNEL_URL
LOADER_VERSION       5.4
MOBO_MODEL           0
MOBO_REV             0
MOBO_SERIAL_NUM      0
netboot              setenv BOOTED_FROM NETWORK; boot -elf64
ntap.init.kernelname X86_64/freebsd/image2/kernel
partner-sysid        0537135255
psm-cc-config?       true
REBOOT_REASON        REBOOT_ENVIRON
savenv               saveenv
SYS_MODEL            0
SYS_REV              0
SYS_SERIAL_NUM       0
update_flash         flash -backup $FIRMWARE_URL flash0a
USE_SECONDARY        true```
gaunt pendant
#

I do not recall the backwards sp firmware matrix being as friendly as with ONTAP 9

mental hazel
#

So There is no way to check compatibility with my OS?

#

🥲

gaunt pendant
#

From the sounds of it, if power cycling and/or reseating the motherboard doesn’t fix the issue, it looks like it should be a motherboard replacement. That won’t happen from Netapp and if you try a third party, you’ll need updated license codes to utilize.

mental hazel
#

So, ultimately, even we purchase a used part to replace the controller, it would be difficult to transfer the protocol license, making it challenging to provide normal service.

gaunt pendant
#

Licenses codes are tied to serial numbers on or after 8.1

keen ivy
#

8.2, but yes

mental hazel
#

LOL WHAT SHOULD I DO

keen ivy
#

Pull out the impaired node for 130 seconds, plug it back in without the wrench port/e0M plugged in, watch over serial and cross your fingers

sweet lotus
#

Not sure what you did but I can actually still select this system in HWU

#

SP 3.0.4P2 is the latest supported version for cDOT 8.2.1

grafik.png
#

(not sure if you're maybe running 7-Mode?)

mental hazel
#

YEAH 7-MODE

sweet lotus
#

if it's a hardware-issue that might also not really help 😉

mental hazel
#

HOW DO YOU CHECK THAT?

#

MY HWU IS BROKEN LOL

mental hazel
sweet lotus
#

exactly like in the first screenshot, first select the Platform then the OS

mental hazel
#

🤣🤣🤣

sweet lotus
#

different browser? or clear cache

mental hazel
#

Which browser you using now?