We have a customer based in Cyprus. We have requested an RMA for a replacement disk and have received it. The waybill says the package came from Jordan, speaking with the courier, DHL, says the package originally originated from Dubai. It also says the receiver for the defective disk is in the Netherlands. Why is the shipment going through Jordan to get to the Netherlands?
#RMA waybill question
dapper depot
buoyant birch
You said it came from Jordan, but can't you send it directly to the netherlands?
Maybe Cyprus doesn't have postal contracts with all countries and so they have to send them all through a few "gateway" countries first? I think these kinds of questionsn are best answered by the postal services themselves (UPS, FedEx, or whoever delivered the RMA in your case)
drifting temple
sometimes new RMA disks are stored in regional storage (for speed, subcontracted, i guess) while they probably don't want to have the defective disks piling up in such distribution centers.