Storage Grid Support | NetApp | Page 1

frosty arch Feb 27, 2024, 6:36 PM

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Our new grid has been up for a few months now and starting to see a few issues pop up. Auto-support is enabled and sending successfully. Being new to supporting Storage Grid, I have a few questions:

Is auto-support supposed to open tickets like FAS does? For instance, when an SFP failure occurs, etc.
When opening tickets for Storage Grid hardware, do I open a ticket using Storage Grid as the option and it's associated serial number?

sacred oracle Feb 28, 2024, 12:45 PM

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Hello, 1. For me ASUP is a little less proactive than for FAS. Most cases need to be opened manually, like SFP and drive failures. 2. I do the same and it works 🙂

frosty arch Feb 28, 2024, 4:25 PM

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Awesome. Thanks!

frosty arch Mar 7, 2024, 11:57 PM

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I'm just coming back to say Storage Grid support ROCKS! 🤘

#Storage Grid Support