SMTP auto support Ignored | NetApp | Page 1

novel coyote Jan 24, 2024, 5:17 PM

#

Hi Team,
Today I was checking AUSUP , I found out that system generated AUSUP is being ignored and when I check address it shows me blank but on other hand when I triggered test AUSUP it gets successful and on address I can see my SMTP server , what can be the possible reason any one know , thank you

uneven pecan Jan 24, 2024, 5:27 PM

#

Hi @novel coyote , sorry to hear you're having trouble with this. For the system generated ASUP you are referring to being ignored, are those also being sent via SMTP to NetApp?

If so, this doc might be helpful:
https://docs.netapp.com/us-en/ontap/system-admin/troubleshoot-autosupport-delivery-smtp-task.html

Troubleshoot AutoSupport message delivery over SMTP

If the system cannot deliver AutoSupport messages over SMTP, you can check a number of settings to resolve the problem.

novel coyote Jan 24, 2024, 5:29 PM

#

uneven pecan Hi <@1194639892819484683> , sorry to hear you're having trouble with this. For t...

Thank you for reply. User triggered SMTP is successful , as user triggered SMTP is successful it means it is working good but system generated is being ignored

#

If it’s being sent to Netapp I will check and update you , what’s in auto support show

uneven pecan Jan 26, 2024, 2:13 PM

#

Hi @novel coyote , just checking in. Hope you were able to get everything sorted out, but please let us know if there is anything else we can still assist with!

novel coyote Jan 26, 2024, 2:15 PM

#

I tried all options but could not sorted out so opened case

#SMTP auto support Ignored