#ontap web service down

1 messages · Page 1 of 1 (latest)

hard saddle
#

Hi *,
is there anyone how knows how to bring the web service back online?

mycluster::> system services web node show
                       HTTP    HTTP  HTTPS                  Total        Total
Node          External Enabled Port  Port  Status   HTTP Requests Bytes Served
------------- -------- ------- ----- ----- -------- ------------- ------------
nodeA
              true     false   80    443   offline              -            -
nodeB
              true     false   80    443   offline              -            -
2 entries were displayed.

mycluster::>

It's a fresh installed A250 with ONTAP 9.13.1P6
Into the event log I found:

mycluster::> event log show -event *http*
Time                Node             Severity      Event
------------------- ---------------- ------------- ---------------------------
1/17/2024 18:03:25  nodeA
                                     ALERT         spm.httpd.process.exit: The web server (httpd) with ID 14047 exited as a result of normal exit (1). This server will attempt to restart.
....
1/17/2024 18:03:19  nodeA
                                     ALERT         spm.httpd.process.exit: The web server (httpd) with ID 8481 exited as a result of normal exit (1). This server will attempt to restart.
9 entries were displayed.

mycluster::>

The error points out to https://kb.netapp.com/onprem/ontap/hardware/The_web_server_(_httpd)_with_ID_exited ...

NetApp Knowledge Base
The web server ( httpd) with ID exited
hard saddle
#

CS0014091 Created ...

olive arch
#

It should recover on its own. If it doesn't I'd open a case to have Support look.

hard saddle
fringe oasis
#

yeah, I solved similar issues with the apache and sshd services in the past that were fixed by replacing/editing the right config files, but I didn't want to try and provide systemshell-level debugging here, especially since you already had a case open 😅