indigo pagoda
Hello dear NetApp support friends!
I'm struggling with this weird case # 2009871405 after I migrated a couple of hosts from an old SC 4.3P2 to a new SC 4.8P1.
You can find details in the case. I will appreciate a lot if you point me out to KB articles or community posts to zeroing the root cause of the issue so I can solve it.
Thanks and have a nice day!
KR
Ben
So far I have tried the following without success. (You can review my comments on the case # 2009871405)
https://kb.netapp.com/mgmt/SnapCenter/Discovery_Oracle_database_issue_for_not-root_users
To me it seems like a permission issue, but I don't know which ones to fix them.
elder dock
No idea about that case (I can't see it as I'm not NetApp) but when you upgraded, did you upgrade to all intermediate 4.x versions (SC server and host plug-ins) in between? SC doesn't like it at all if you skip versions
indigo pagoda
It was a migration, not an upgrade, from an old SC 4.3P2 to a fresh SC 4.8P1 (AFAIK the last version with support for Oracle DB 12.2).
Un a nutshell, the process was:
The host was added from the GUI without errors. But then fails in the database discovery job.
Both plug-ins (SCU, SCO) were installed without complaints. SC services in host (spl, scc) are running green.
Looking into the log of the discovery job, the first time something seems to be not OK is this...
2023-12-11T17:17:00.0000691-06:00 DEBUG Execution Monitor Thread [export SC_PWD=/opt/NetApp/snapcenter/spl/lib PATH=<oracle_sid_home>/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin ORACLE_SID=<oracle_sid> ORACLE_HOME= <oracle_sid_home> LD_LIBRARY_PATH= <oracle_sid_home>/lib: <oracle_sid_home>/lib32: <oracle_sid_home>/bin: <oracle_sid_home>/rdbms/lib; /opt/NetApp/snapcenter/spl/plugins/sco/.././../plugins/sco/bin/launch-java com.netapp.common.remote.RemoteObjectFactoryImpl 127.0.0.1 27216 af54269b4d30a0d68148af4a97ece416] c.n.c.e.ShellResult - EXE-00001: Shell result [0:00:00.351] (Exit Value: 1):
export: Command not found.
/opt/NetApp/snapcenter/spl/plugins/sco/.././../plugins/sco/bin/launch-java: Permission denied.
The same error happen when running the "launch-java" script with the Oracle DB account "ora<sid>", but no error happen with the SC host service non-root account...
snapcenter@<hostname>:~> sudo su - ora<sid> -c /opt/NetApp/snapcenter/spl/plugins/sco/bin/launch-java
/opt/NetApp/snapcenter/spl/plugins/sco/bin/launch-java: Permission denied.
ember salmon
Based on this error: "export: Command not found." I'd say you aren't running bash and the unix plug-in only plays nicely with bash.
indigo pagoda
Hi Scott,
John Leahy already noted that. Now the shell is bash, but still is not working.
ember salmon
Then the error should have changed. What's the error that is happening now? Did you send new logs to John? What's the case#?
indigo pagoda
The case number is 2009871405. I just sent the last log to the email chain of the case.
Has been two weeks with this P2 case and still not solved. 😢
By the way, in the SnapCenter Server Web UI the error is the same.
Maybe is time to involve someone in the SnapCenter Server development team to look at this "Unexpected Operation" error.
Please let me know if you need anything to help with this issue. I'm available 24/7.
indigo pagoda
BINGO! It was a permission thing. You can find details in the case. Thank you for your support and kindness. 😄
ember salmon
Good to hear it's working now.