Sending RMA back, no RMA number on sheet | NetApp | Page 1

grave mauve Nov 30, 2023, 1:52 PM

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Hi team, We received a replacement hard drive for a filer and unfortunately we did not receive a waybill with the RMA, this occasionally happens but this time we got a pack list with no RMA number, just a 'Manual ticket #######' where it should be, I searched the support site and couldn't find anything regarding this so I thought i'd try my luck here.

Thanks

sick karma Nov 30, 2023, 2:53 PM

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If you want to DM me your email address or any other identifying information from the RMA, I'll see if I can look up your ticket. I'm surprised the case isn't showing up on your case portal on the support site.
You can also log into the support site and open a non-technical case. I'd suggest the "General Enquiry > Installed Products" category.

grave mauve Nov 30, 2023, 2:54 PM

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Will do, thanks

coarse badger Nov 30, 2023, 2:56 PM

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Have you tried to reach out to the case owner?

sick karma Nov 30, 2023, 2:57 PM

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Oh yeah, ^ this ^. Or was it an asup/proactive RMA?

grave mauve Nov 30, 2023, 3:00 PM

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Hi, I couldn't find the case number and as far as I can tell it was automatically sent, I'm just a lowly DCO worker-bee so I'm not too sure, i'll DM you @sick karma with the details

sick karma Nov 30, 2023, 3:01 PM

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No problem 🙂
And welcome to our Discord!

undone zealot Nov 30, 2023, 5:06 PM

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RMA # is a case number.

sick karma Nov 30, 2023, 5:25 PM

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I believe this has been taken care of now. He's going to let me know.

grave mauve Dec 1, 2023, 9:48 AM

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Hi all, it's been taken care of, thanks a million all!

#Sending RMA back, no RMA number on sheet