mild swallow
Hi, everyone.
Disk remains "testing" status in "sysconfig -r"
The problem described in the article - https://kb.netapp.com/onprem/ontap/hardware/Disk_remains_testing_status_in_sysconfig_-r - has occurred.
Can you tell me if anyone has access to this article? I don't get the registration letter. I can't view the article in full. I will be grateful for your help.
void barn
Do you have a system with active entitlements?
mild swallow
Yes, it is. But it's not currently available.
Do you know how to put a disk into a failed state? I can't do it, I get an error after entering the command.
We have the same problem as written in the article, but we don't know the best way to change the disk.
void barn
Open a non-technical case and ask for your account to be associated with your filer so you can get access to the KB site.
How long has the disk been in testing?
If you have the serial # I can take a look at ASUPs if you're sending them.
mild swallow
The disk has been in this condition for about a week.
void barn
If it's a larger disk that may not be surprising.
(like 8 TB, 10 TB)
I wouldn't recommend it but there is a "disk maint abort" from node shell, so you'd need the channel path:
Cluster::> node run -node <node> disk maint abort 0a.00.02
If it is in testing you can leave it because it may take a while.
But do a "disk maint status -v" from the node shell.
See if it is actually failed.
mild swallow
The disk is 1.8tb, it looks like a testing failure.
It also has a large number of errors in the logs.
The disk is seen as Failed by the system, but is shown in maintenance where it should be tested, but no testing occurs.
fas-av::> system node run -node fas-av-01 -command "sysconfig -a"
NetApp Release 9.9.1P6: Tue Dec 21 08:41:12 EST 2021
FC_switch_B_2:8.126L506 : NETAPP X343_SSKBE1T8A10 NA02 1713.5GB 520B/sect (WBN1E6V4) (Failed)
At the same time sysconfig -r shows:
Local maintenance disks
RAID Disk Device HA SHELF BAY CHAN Pool Type RPM Used (MB/blks) Phys (MB/blks)
testing FC_switch_B_1:8.126L506 2c 22 5 FC:A 0 SAS 10000 1713523/3509295616 1716957/3516328368
The disk is displayed in maintenance:
fas-av::> disk show -maintenance
Original Owner: fas-av-01
Checksum Compatibility: block
Usable Physical
Disk Outage Reason HA Shelf Bay Chan Pool Type RPM Size Size
--------------- ------------- ------------ ---- ------ ----- ------ -------- --------
2.22.5 testing 2c 22 5 A FAILED SAS 10000 1.63TB 1.64TB
The disk fail command does not work:
Error: command failed: Failed to fail the disk. Reason: Disk is not a file system disk.
void barn
What about disk maint show -v from node shell?
It looks like the ASUPs haven't worked since May of 2022 on that cluster, so it's hard for me to take a look.
Oh nvm.
I'd recommend opening a ticket because this might be a HW issue anyway.
mild swallow
Thanks, I'll follow the command later.