Inaccessible Documentation

[glossy pivot]

I too am grappling with partitioning my new NVME discs. The documentation says open a call. I've worked with NetApp arrays since 2000 and I've never encountered all of the inaccessible documentation there exists today.
First, opening a call isn't as simple as it sounds. I've opened man a call which take weeks to get attended, until I start calling up the ladder.
Secondly, why is the documentation hidden from customers who pay NetApp Support. If you can send me other complicated procedures, why can't I partition my own drives?

Ok, got that off my chest now. But seriously, please reconsider why you are hiding documentation that, I believe should be open

[sleek valley]

Which documentation are you referring to? Please share a link so we can take a look.

[vernal garden]

He is referring to kb articles on the support site

[stiff plume]

again, we'd love to review any specific pages which say to contact support instead of providing instructions. We have a knowledge management process which looks at closed cases and updates documentation in response to frequent issues, with the aim of stopping people needing to open cases. But we love to short circuit that and proactivly do it too 🙂

[sleek valley]

The KB team reviews all feedback provided using the form on every article. If there is something actionable, they’ll tend to it.

[tough linden]

KB articles aren't hidden. You just need to login @glossy pivot on the KB site. Docs aren't hidden at all. I guess we'd need to know which pages.