Today we send SNMP traps to a tool called Netcool that filters those traps and creates incidents in ServiceNow. Our company is decommissioning Netcool and will be using the native ServiceNow monitoring tools, and they're asking us to avoid SNMP altogether if possible. I know SNMP is fairly old school... is there some newer industry standard way of using ServiceNow to track alerts and create tickets? Things like disk failures, node failures, capacity alerts, etc. Thanks!
#What is the standard process for monitoring and creating NetApp tickets/alerts in ServiceNow?
carmine mural
spice carbon
i would probably use AIQUM.. Active IQ Unified Manager.. Its a free Appliance from NetApp and you just add your clusters in and it will do all the polling/alerting and send out via email, SNMP etc..
timid lava
How does one integrate AIQUM with ServiceNow?
fleet jolt
HW failure with autosupport and the rest with AIQUM
stray swallow
The account team may be able to reach out and find out if any other customers do this. I've seen it done but I don't remember which customers.
warm atlas
SNow has an ontap CI acquisition plugin, but it seems to have a dependency on unique cluster serial numbers, which we don’t do anymore