#403 forbidden

1 messages · Page 1 of 1 (latest)

heavy moat
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Hi all!

Email can be provided for username, but I am getting continual error 403 forbidden when attempting to browse docs.netapp.com

https://docs.netapp.com/us-en/active-iq-unified-manager/index.html
https://docs.netapp.com/us-en/active-iq-unified-manager/

https://docs.netapp.com/us-en/ontap/networking/ontap_port_usage_on_a_storage_system_overview.html
Are a few of the links, but I've hit it a dozen or so times over the last week alone.

wheat bay
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@vapid kite

vapid kite
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Hi Jesse, all of our documentation behind the links you've provided is public-facing. We do have some information, such as release notes, behind NetApp authentication. Can you confirm what documentation link is prompting you to provide a user/password?

heavy moat
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None, it's flat out giving me 403 forbidden.

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Signed out, signed in, doesn't matter

vapid kite
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Thanks! Have you been able to access our documentation from your existing network in the past?

heavy moat
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Sure have, going on our fifth or so year as a customer

vapid kite
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Excellent, great to hear! Let me check internally for any disruptions, and I'll come back with a command to test regional connection to ensure no local disruptions.

wheat bay
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Thanks for joining in here, Aksel!

heavy moat
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🙂 thanks folks!

vapid kite
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Jesse, would you mind trying to access our documentation homepage to help us isolate the potential issue? https://docs.netapp.com (no additional endpoint).

vapid kite
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Update: Jesse has provided some requested information on a private thread. NetApp will investigate and respond with more information regarding potential root cause.