unable to retrieve data from CIFS share

[uneven glacier]

The user is able to copy data or exe file to CIFS share from local machine to CIFS share.
But the user needs to retrieve the data from the CIFS share to the local machine.

I am getting error like" can't read from the source file or disk"

Please guide any one.

[fallow badge]

Any errors in event log show?

That seems odd. Any security software (vscan/fpolicy) or access controls/permissions/etc.?

[fallow mauve]

This sounds like a Vscan issue

[fallow badge]

Meh you got this Mike 😄

[uneven glacier]

Here is a screen shot ..vscan policy is not configured

[fallow mauve]

Are there any events logged in EMS when the errors are observed by the client?

event log show

https://kb.netapp.com/onprem/ontap/da/NAS/NetApp_ONTAP%3A_CIFS_error_"Can't_read_from_source_file_or_disk"_or_"A_device_attached_to_the_system_is_not_functioning"

[uneven glacier]

Thanks to everyone for responding,the issue is resolved.

[sour linden]

@uneven glacier can you share what you did, to help others?

[uneven glacier]

The CIFS share path is enable the vscan

vserver cifs share modify -vserver servername -share-name cifs-sharename -vscan-fileop-profile no-scan

https://kb.netapp.com/onprem/ontap/da/NAS/Vscan_servers_are_connected_but_files_do_not_get_scanned_because_the_configuration_for_the_Vscan-fileop-profile_parameter

[fallow mauve]

So you worked around the issue with Vscan by disabling Vscan on the CIFS share that the users are accessing. Are you still working to resolve the underlying issue with Vscan?